Dispatcher/customer Service
3 weeks ago
Job description
Position Overview
As a Dispatcher, you will be responsible for supporting and monitoring all on-road activities completed by our Tow Truck Drivers. This is a full-time position from shift work 4 days on 4 days off from 6am-6pm
You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and possess the following roles and responsibilities:
- Dispatching approximately 5-10 trucks daily
- Provide drivers with all relevant information and/or tools for their trip; maps, schedules, trip information, and relevant customer information
- Assess and support all driver inquiries, escalating issues to Management when unable to resolve
- Responsible for ensuring that all work orders are accurately entered in the trucking dispatch system in a timely manner; live updating, order entry, to planning, to activating, progressing and closing trips
- Supply Customer Service Representative’s with information needed for customer reports
- Ensure driver trip sheets are complete
**Qualifications**:
- Experience as a dispatcher in the trucking industry is an asset
- Understanding of transportation and customer service
- Superb attention to detail
- Highly organized with the ability to prioritize multiple tasks at any given time
- Self-motivated and enjoys a fast-paced work environment
- Proactive and solution focused
- Excellent interpersonal and communication skills
- Experience with a Towbooks dispatch system is an asset
Company:
- Health Benefits available after 3 months
**Job Types**: Full-time, Permanent
**Salary**: $16.50-$19.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
**Experience**:
- dispatch: 1 year (preferred)
- dispatching: 1 year (preferred)
Work Location: In person
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