Fan Experience

2 weeks ago

Edmonton, Canada Oilers Entertainment Group Full time

Are you a friendly and passionate team player looking for an exciting part time job in the fast-paced world of Sports and Entertainment? Become a part of our Fan Experience and Security team at Rogers Place. Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well We play as a team, and with devoted integrity towards our common purpose. Through our world class talent, we strive to Win. On and Off the Ice

Our Fan Experience and Security team provides world class customer service that exceeds our guests’ expectations and creates memorable moments that last a lifetime. As a member of our Fan Experience and Security team, you will have an opportunity to create a welcoming and exciting environment that brings the best fans in the country to their feet.

**Your Focus in this Role**:

- Make all our fans feel welcome by greeting them with our Signature approach.
- Enhance their experience through sharing and educating Rogers Place main services and products.
- Promote a safe and kind environment.
- Provide oversite, supervision and coaching to Fan Experience Hosts and Event Security Agents during events at ICE District venues (Rogers Place, Downtown Community Arena, and ICE Plaza), ensuring the delivery of the highest quality of service to employees, fans, clients and contractors
- Understand crowd dynamics, individual behavior and safety issues and direct the appropriate, measured response to situations
- Conduct pre-event briefing sessions ensuring Fan Experience Hosts and Event Security Agents are equipped with all necessary information and tools to execute a successful event
- Build confidence in Fan Experience Hosts and Event Security Agents by empowering staff to make decisions, offering positive and constructive feedback
- Maintain accurate and detailed records of safety issues, incidents and events

**Does this sound like you?**
- You are energetic, friendly and deeply passionate about delivering “I Remember Moments”
- You thrive in a respectful and collaborative environment and enjoy working independently and as part of a team
- You have previous customer service, leadership and supervisory experience
- You are a creative thinker with the ability to visualize ways to improve processes and procedures
- You portray patience and can communicate with discretion, diplomacy and tact when handling sensitive situations
- You are available to work evenings, weekends, and holidays
- You are comfortable working outdoors to support our outdoor events in our Ice District Plaza and Fan Park

**Education, Experience and **Skills**:

- Valid First Aid, with CPR/AED or equivalent (St. John’s, Red Cross, Emergency Medical Planning Canada - GMCC) is an asset
- Ability to obtain ProServe and ProTect through the Alberta Gaming and Liquor Commission (AGLC)
- Valid Alberta Security Services and Investigator Act (SSIA) license or ability to obtain
- Proficient written and oral skills
- Ability to proactively handle emergency and high stress situations

**Next Steps**

Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-19 vaccination.

**Experience**: Preferred
- 2

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