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Field Supervisor

5 months ago

Toronto, Canada Mosaic North America Full time

:
**Field Supervisor**

We are seeking a highly motivated and skilled individual to join our team as a part time Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory.

**Key Responsibilities**:

- Live photo vetting and approval photos during relines
- Lead and support team
- Troubleshoot, and provide training over the phone and virtually
- Coach and train representatives
- Report to Direct Manager on Representative Performance action
- Follow up with direct representatives regarding overdue call reports and reporting to Direct Manager any foreseen issues with compliance.
- Attend weekly meetings with Direct Manager
- Act as a point of contact for assigned representatives within territory
- Resolve store complaints
- Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions - coaching their direct representatives to ensure each of their visits are executed to this standard
- Support Direct Managers with overall project compliance and escalate any staffing or project issues.
- Perform regular team lead/merchandiser responsibilities - field work 90% of time as team lead or training opportunities as needed.
- Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties.

**Qualifications**:
**Requirements**:

- A minimum of 2 years of experience in a similar field.
- Strong communication and leadership skills.
- Ability to train new team members on software tools (Natural Insights, Everlance, and PowerBI).
- Ability to vet and approve photos during relines, including weekends and after-hours.
- Comfortable handling store complaints and finding solutions.
- Ability to travel extensively throughout the region and possibly across multiple districts.
- Occasional overnight travel in province required.
- Highly organized with excellent time management skills.
- Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines.
- Occasional afterhours and weekends; typically Monday-Friday between 9:00am-5:00pm

**Why Mosaic?**
- Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

**DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer**
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

**We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law**

mosaic

**Job***: Administrative

**Schedule***: Part-time

**Job Type***: Standard

**Shift***: Day Job

**Job Posting***: Apr 24, 2023, 3:55:41 PM