Product Delivery Lead

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:02/10/2023
**Req ID**: 29368
**Faculty/Division**: Faculty of Arts & Science
**Department**: Information and Instructional Technology
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00045017

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Faculty’s Divisional IT team, Information and Instructional Technology (IIT), is a crucial source of support for the faculty’s teaching, learning, research, and administrative operations. Our core functions include Infrastructure Server/Networking, Client Services and Teaching Technology Support, Product & Delivery Services, and Applications & Development. We provide responsive, client-focused technology and project delivery, day-to-day assistance, ongoing maintenance, and computing lab management with professional IT stewardship.

**Your opportunity**:
Reporting to the Manager, Product and Delivery Services, the Product Delivery Lead is responsible for assessing the Faculty of Arts and Science’s (FAS) needs and using prevailing methodologies to define, design, implement, test, support and analyze technology systems and ensure functional teams stay unified in planning, project execution and support sustainability, with a quality, compliance and risk reduction mindset. The incumbent is a critical link within IIT and between the business, vendors (where applicable), the University and technical SME’s.

The incumbent is responsible for capturing consolidating and sustaining final business requirements, working with other cross-functional teams and driving project initiatives through to implementation and support. The Product Delivery Lead has hands-on project co-ordination experience leading initiatives in collaboration with technical focals. The incumbent also leads the development of project requirements, develops project artifacts, unifies technology resources, drives system design, testing, training and implementation. The role forms and provides solid support continuity and leads continuous process improvement initiatives to improve results, manage releases, measures success, maps and executes the product lifecycle with a service/product owner mindset. They are responsible for providing status updates to project sponsors and stakeholders as well as fostering collaborative relationships with clients.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

**Your responsibilities will include**:

- Evaluating new technologies or new and modified businesses processes to elicit and document business and technical requirements
- Analyzing the effectiveness and efficiency of existing systems and developing technical solutions for systems improvements
- Analyzing the security and integrity of highly complex system problems and/or implications of any new or changed procedure or technology
- Reconciling business requirements with information architecture needs for highly complex system integration
- Assists with the configuring and administrating of vendor platforms to meet business and functional requirements
- Providing specialized hands-on technical support for new product development
- Planning the implementation of new business system processes
- Ensuring that product testing and quality standards are adhered to
- Developing project schedules including milestones, critical path, timelines, deliverables and reporting
- Stewarding all project activities and providing timely status reports to all identified stakeholders
- Creating all relevant project artifacts including, issues log, project intake, project briefs, project charters, change management plans and training
- Determining project team members and workflow
- Building and fostering strong relationships with various stakeholder groups at the Faculty

**Essential Qualifications**:

- Bachelor’s degree in Business, Information Science, Computer Science, or an acceptable combination of education and experience. Technical certification related to business analysis, project management, and process improvement (e.g., PMI, CBAP, CCBA, ITIL) is considered an asset.
- Minim

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