Customer Support Analyst, Custom Delivery

2 weeks ago

Kirkland, Canada IQVIA Full time

**_This role is a _**
**_12-month fix term contract_**
**_ position._**

**Job Overview**:
Provides expertise and systems support in producing custom client deliverables within the Operations team. Ensures timeliness of deliveries, as well as a high level of quality through quality assurance checks on a range of custom client deliveries.

**Essential Functions**:
Under general direction, performs maintenance, production, and quality assurance tasks on an assigned workload of custom client deliveries. Highlights data and/or functionality issues within deliveries and performs preliminary root cause analysis. Solves complex problems using analysis and troubleshooting skills to determine root causes where appropriate. Initiates issue investigation processes when required.

Works with multiple supporting teams within the company to ensure data availability, quality of data, and on time delivery of consumables to clients. Consumables include flat files, Excel reports, Access DBs, web dashboards, and cubes.

**Qualifications**:
Bachelor’s degree or equivalent in Commerce, Business Technology, Management Information Systems or equivalent experience of 2-3 years in production and data analysis.

**Additional Requirements/Assets**:

- Ability to communicate effectively with various levels in the organization (written and verbal).
- Demonstrated problem solving, analytical and strong customer service skills (internal customer).
- Proven troubleshooting skills and data mining skills.
- Demonstrated ability in Access, Excel, VBA, basic SQL.
- Flexible
- Detail oriented
- Independent workers
- Able to work under pressure in a multitasking environment
- A team player
- Deadline-driven
- Committed to client quality
- Proficient at working cross-functionally to develop solutions, processes, and resolve issues.
- Experience working with Oracle, SQL Server, UNIX and Windows is an asset.
- Experience in the pharma industry and/or knowledge of IQVIA datasets (TSA, CS, CDH, GPM, and Xponent), as well as BI tools (i.e. MicroStrategy, Qlik Sense, and Tableau) is an asset.
- IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or _disability. Accommodations_ for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you._

**_ Il s’agit d’un poste _**_de contrat à durée déterminée de 12 mois_**_._**

**Aperçu du poste**:
Fournit une expertise et un soutien aux systèmes pour produire des livrables personnalisés pour les clients au sein de l'équipe des opérations. Assure la ponctualité des livraisons, ainsi qu'un haut niveau de qualité grâce à des contrôles d'assurance qualité sur une gamme de livraisons client personnalisées.

**Fonctions essentielles**:
Sous la direction générale, effectuer des tâches de maintenance, de production et d'assurance qualité sur une charge de travail assignée de livraisons personnalisées aux clients. Met en évidence les problèmes de données et/ou de fonctionnalité dans les livraisons et effectue une analyse préliminaire des causes profondes. Résout des problèmes complexes en utilisant des compétences d'analyse et de dépannage pour déterminer les causes profondes, le cas échéant. Lance les processus d'enquête sur les problèmes, au besoin.

Travaille avec plusieurs équipes de soutien au sein de l'entreprise pour assurer la disponibilité des données, la qualité des données et la livraison à temps des consommables aux clients. Les consommables incluent des fichiers plats, des rapports Excel, des bases de données Access, des tableaux de bord Web et des cubes.

**Qualifications**:
Baccalauréat ou équivalent en commerce, technologie des affaires, systèmes d'information de gestion ou expérience équivalente de 2 à 3 ans en production et analyse de données.

**Exigences/Atouts supplémentaires**:

- Capacité à communiquer efficacement avec les différents niveaux de l'organisation (écrit et verbal).
- Compétences démontrées en résolution de problèmes, en analyse et en service à la clientèle (client interne).
- Compétences éprouvées en matière de dépannage et d'exploration de données.
- Capacité démontrée dans Access, Excel, VBA, SQL de base.
- Flexibles
- Soucieux du détail
- Indépendants dans leur travail
- Capables de travailler sous pression dans un environnement multitâche
- Dotés d'un esprit d’équipe
- Respectueux des délais
- Engagés pour la qualité client
- Aptes à travailler de manière inter-fonctionnelle pour dévelop

  • Customer Experience Associate

    Found in: Talent CA C2 - 1 week ago

    Kirkland, Canada Scotiabank Full time

    As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian...

  • Flammability Analyst 1

    Found in: Talent CA C2 - 1 week ago

    Kirkland, Canada Safran Cabin Full time

    Job Description Job Summary: The Flammability Analyst supports certification of aircraft interior components designed and manufactured on site and at other divisions. In addition, a Flammability Analyst supports the engineering design during all phases of product development. Summary of Duties Reviews all relevant technical specifications for the...

  • Auto Parts Shipper

    1 week ago

    Kirkland Lake, Canada Benson Auto Parts Full time

    Are you passionate about cars? Do you know what it takes to keep a car in top notch condition? If the answer is yes, we may have the perfect job for you! Our Kirkland Lake, ON location is currently recruiting for a full-time Shipper / Receiver / Delivery Driver. Shipper / Receiver / Delivery Drivers are responsible for the processing of incoming deliveries,...

  • Global Data Analyst

    4 days ago

    Kirkland, Canada IQVIA Full time

    **Job Overview** Researches and updates a reference database for use in global and national offerings in IQVIA worldwide. **Essential Functions** - Research information for the creation of global database. - Analyze and interpret researched information by telephone and internet in relation to IQVIA’s business rules. - Analyze changes in information and...

  • Data Analytics Analyst

    19 hours ago

    Kirkland, Canada Novasyte Full time

    Job Overview Essential Functions - May participate in or lead teams in the design, development or delivery of data analytics projects. Analyzes complex business questions and issues using data from internal and external sources to provide feedback to decision-makers with a full understanding of area of specialization. Identifies and interprets trends and...

  • Administrative Support Clerk

    Found in: beBee jobs CA - 2 weeks ago

    Kirkland Lake, Canada Ministry of Children, Community and Social Services Full time

    Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).The Ontario Disability Support Program serves a population that...

  • Conseiller Tesla

    2 weeks ago

    Kirkland, Canada Tesla Full time

    Tesla participates in the E-Verify Program What to Expect - Chez Tesla, nos conseillers offrent une expérience incroyable éducative, immersive et passionnante à tous nos clients actuels et futurs, et créent une expérience mémorable pour nos clients le jour de la livraison. Ils sont les premières personnes devant les clients et sont nos ambassadeurs...

  • 17732-assoc Clin Project Mgr

    1 week ago

    Kirkland, Canada IQVIA Full time

    **Job Overview** Associate Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients’ lives by bringing new drugs to the market faster. The Associate Project Lead is a member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in accordance with...

  • OMNI Customer Fulfillment Associate

    Found in: beBee S CA - 2 weeks ago

    Kirkland, Canada Walmart Canada Full time

    Résumé des fonctions...Travailler comme préposé au traitement des commandes OMNI chez Walmart Canada est une excellente façon de développer vos compétences dans le secteur de la vente au détail. Un préposé au traitement des commandes OMNI sélectionne, emballe et distribue les commandes en ligne selon des normes élevées de qualité et de...

  • OMNI Customer Fulfillment Associate

    Found in: beBee jobs CA - 1 week ago

    Kirkland, Quebec, Canada Walmart Canada Full time

    Résumé des fonctions...Travailler comme préposé au traitement des commandes OMNI chez Walmart Canada est une excellente façon de développer vos compétences dans le secteur de la vente au détail. Un préposé au traitement des commandes OMNI sélectionne, emballe et distribue les commandes en ligne selon des normes élevées de qualité et de...

  • Administrative Support Clerk

    Found in: beBee S CA - 2 weeks ago

    Kirkland Lake, Canada Ministry of Children, Community and Social Services Full time

    Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).The Ontario Disability Support Program serves a population that is...

  • QA Analyst

    1 day ago

    Kirkland, Canada Advanced Digital Data, Inc. Full time

    **Responsibilities**: - Work alongside designers and developers to ensure a best-in-class product - Create and execute manual test cases - Perform browser and web based testing - Expand on current automated testing to include web based product - Report and investigate bugs discovered during the testing phase - Contribute technical support for our customer...

  • Analyste d’études/ Study Analyst, Real World Solutions

    Found in: Jooble CA O C2 - 1 week ago

    Kirkland, QC, Canada IQVIA Argentina Full time

    From research to real world, IQVIA weaves together the technologies, resources, and expertise our customers need to rise to the next opportunity. IQVIA uses Human Data Science — the integration of data science, technology, and human science — to help customers address both current needs and future opportunities. To make Human Data Science work, you need...

  • Revenue Analyst

    2 weeks ago

    Kirkland, Canada IQVIA Full time

    **JOB OVERVIEW** - Are you completing your college’s degree in accounting or a related field and looking for a fulfilling position? - Are you known for your discipline, analytical mind and attention to details? - Do you know how to build and maintain strong relationships with various stakeholders? - Are you a team player who is dynamic, proactive,...

  • Analyste d’études/ Study Analyst, Real World Solutions

    Found in: Jooble CA O C2 - 3 days ago

    Kirkland, QC, Canada IQVIA Argentina Full time

    De la recherche au monde réel, IQVIA réunit les technologies, les ressources et l’expertise dont nos clients ont besoin pour saisir la prochaine occasion. IQVIA utilise la science des données humaines – l’intégration de la science des données, de la technologie et de la science humaine – pour aider les clients à répondre aux besoins actuels...

  • Ecommerce Store Associate

    Found in: beBee jobs CA - 1 week ago

    Kirkland, Quebec, Canada Walmart Canada Full time

    What you'll do...Our OMNI Customer Fulfillment Associate gets online orders ready for customer pick-up and delivery Yes, that means you will be collecting items for our customers online orders, making sure that each selection perfectly matches our customers' shopping list. We have many opportunities in our eCommerce teams, including: OMNI Customer...

  • The Divisional Training Coordinator/hr Data Analyst

    7 days ago

    Kirkland, Canada Safran Cabin Full time

    **Job description** Le Coordonnateur divisionnaire de la formation / Analyste de données en ressources humaines est au cœur des initiatives de développement des compétences des employés de Safran Cabin Canada. Il ou elle contribue au succès et à la croissance de l’organisation en assurant une gestion efficace des programmes de formation. De plus,...

  • Chef d'équipe, Gestion de projet

    Found in: Jooble CA O C2 - 1 week ago

    Kirkland, QC, Canada IQVIA Argentina Full time

    English: We are looking for Project Leader/ Senior Project Leader’s to join our innovative and dynamic group of global professionals dedicated to assisting our clients in driving healthcare forward. This is an important and high-profile role within our Research & Development Operation business unit to enable medical breakthroughs that advance healthcare...

  • Chef d'équipe Gestion contrat de service

    Found in: Jooble CA O C2 - 1 week ago

    Kirkland, QC, Canada IQVIA Argentina Full time

    French Version Gérer de manière autonome la réalisation de bout en bout des services de gestion des données pour des projets à service unique ou multiple, en veillant à ce que les produits livrés soient de qualité, dans le respect des délais et du budget, et à la satisfaction du client. Fournir une expertise complète en matière de gestion des...

  • Associé Responsable Du Fichier de

    4 days ago

    Kirkland, Canada IQVIA Full time

    **Aperçu du poste** Sous la direction du directeur, responsable de la création et de la maintenance de la base de données d'IQVIA. **Fonctions essentielles** - S'assurer de l'exactitude et de l'opportunité des ajouts et des modifications au fichier maître commun grâce aux données provenant de sources internes et externes, tout en comprenant l'impact...