Assistant Resident Manager
2 weeks ago
The Assistant Resident Manager is responsible for day to day cleaning, customer service and maintenance of the residential property on behalf of York Property Management in Woodstock, Ontario. The Assistant Resident Manager reports to the Property Manager and works in collaboration with the Maintenance Technicians. Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required.
**Responsibilities**
**1.** **Renting Units**
- Schedule and attend appointments to show units
- Move-In Residents
- Provide residents with keys and welcome packages
**2. Move Outs and Unit Turnover**
- Submit Notices to Vacate to Head Office and deliver Move Out Instructions to residents
- Schedule and conduct Preliminary and Final Move Out Inspections
- Clean unit prior to new resident move ins
**3.** **Resident Matters**
- Deal with resident matters as they arise in a professional manner
- Deliver notices to Residents
- Attend LTB tribunal if required
- Post resident payments to property management software and complete bank deposits
- Maintain a detailed record of resident notes in property management software and upload documents and pictures in a timely manner
- Update reports
- Collect rent from residents by going door-to-door
**4. Maintenance**
- Responsible for the general custodial duties of the apartment buildings, inside and out
- Custodial duties include sweeping, vacuuming, mopping of common areas
- Complete sidewalk and entrance salting and shoveling
- Record maintenance requests and complete minor repairs for residents; ensure maintenance completes major repairs
- Inspect common areas and clean and/or repair as necessary
- Complete Fire Safety walk throughs and logs
- Maintain building alarm system and ensure smoke detectors are in working order
- Inspect boiler (if applicable), mechanical room and hot water tanks and clean as required
- Inspect and maintain elevator (if applicable)
- Ensure compliance with building rules and regulations
- Respond to emergency calls as required
- Ensure regular garbage removal and recycling pick up occurs; take garbage bins in and out on pick up day (if applicable)
- Ensure parking lot is monitored and maintained for safety
**5. Other Duties as Assigned**
**Core Competencies, Skills, and Expectations**
The incumbent must possess the following experience and educational requirements:
- 1 year of Customer Service Experience preferred
- Cleaning experience is an asset
The incumbent must exhibit and demonstrate the following Core Competencies:
- Accountability
- Adaptability
- Communication
- Teamwork
- Analytical Thinking
The incumbent must demonstrate the following knowledge and skills:
- Ability to use and/or learn how to use new technology
- Knowledge of effective cleaning practices
- Strong attention to detail and accuracy on documentation
- Demonstrated knowledge of Landlord and Tenant Act
- Excellent customer service and public interaction skills
- Effective verbal and listening communication skills
- Time management skills
York Property Management (YPM) manages 3,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 90 individuals working at head office, on site, or at various properties managed by YPM.
**Compensation is negotiable and will be determined upon the interview process and a benefit package will also be offered.
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