
Customer Engagement Representative
4 weeks ago
**Onlia’s mission: Bring clarity to Insurance**
Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service. Launched in 2018, Onlia is a joint venture between Achmea, the largest insurance group of the Netherlands, and Fairfax Financial, a Canadian-based financial holding company.
We are here to disrupt insurance in Ontario and are building a team of heavy hitters to make that a reality. We work collaboratively in a fast-paced and agile environment. Every member of our team is empowered to take ownership of their role, and to assist in the build of a best-in-class experience for our customers.
**The customer engagement team: the heart of the company**
As part of the Customer Engagement Team, you will act as an omni-channel agent dedicated to assisting our customers through the self-serve, digital experience. Our goal is to answer all questions before our customers even knew they had them, to help instill complete confidence in our self-serve, digital insurance platform.
**Key Accountabilities**:
**KA2** Upselling and cross selling home and auto products in accordance with Onlia’s underwriting guidelines.
**KA3** Promoting client loyalty through attention to detail and relationship building during policy renewals and update inquires,
**KA4** Always agile, with a willingness to pivot to any live channel, whenever they require support
**KA5** Working on special projects and participating in cross-functional assignments as assigned, assisting in developing brand new processes to improve the customer’s digital journey
**KA6** Represent the voice of the customer in everything we do, advocating for the customer experience across the organization.
**Qualifications and competencies**:
- Post-secondary education and / or equivalent on the job experience
- 1 - 3 year with (digital) customer service
- You must actively hold an OTL/RIBO license to be considered for this role
- Experience with social media in a Business-to-Consumer environment (preferred)
- Intermediate-Advanced proficiency with MS Office (specifically word and excel)
- Intermediate-Advanced proficiency with Zendesk CRM (or comparable CRM)
- Fluently Bilingual (English/French) is a strong asset
**WORKING AT ONLIA**
Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do. We are dedicated to an anti-discrimination approach and provide equal opportunity for employment and advancement throughout Onlia regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.
**Job Types**: Full-time, Fixed term contract
Contract length: 6 months
**Salary**: $48,000.00-$59,000.00 per year
Schedule:
- Monday to Friday
Application question(s):
- How many years of digital customer service experience do you have?
- Do you have OTL/RIBO license?
- Are you intermediate to advanced with MS Office and Zendesk CRM?
Work Location: In person
-
Customer Service Representative
3 weeks ago
Toronto, Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
-
Customer Engagement Representative
4 weeks ago
Toronto, Canada Onlia Full time**Onlia’s mission: Bring clarity to Insurance** Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service....
-
Customer Engagement Specialist
4 days ago
Toronto, Ontario, Canada Page 1 Management Full timeThis is more than just a sales position - it is an opportunity to make a meaningful impact on our clients and their communities. As an Outside Sales Representative, you will be the face of our brand, representing our values and commitment to excellence in every interaction.You will engage with prequalified warm leads, represent our brand at in-person...
-
Customer Engagement Specialist
4 days ago
Toronto, Ontario, Canada Dell Full timeAbout the JobWe are hiring Inside Sales Representatives who have strong organizational, planning, and communication skills with a desire to build successful customer relationships in a transactional and relationship environment.An Inside Sales Representative is responsible for selling Dell products and services (via telephone, web, or email) to specified...
-
Customer Service Representative
2 days ago
Toronto, Ontario, Canada Zedd Customer Solutions Inc. Full timeJob SummaryZedd Customer Solutions Inc. is a dynamic company seeking a skilled Bilingual Sales and Customer Support Associate to join our team. As a key member of our customer service department, you will play a vital role in providing exceptional sales and support to our clients.About the RoleContact new and existing customers to promote products and...
-
Inside Sales Representative – Toronto
4 days ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...
-
Customer Engagement Specialist
3 weeks ago
Toronto, Canada Novartis Full time391905BR **Customer Engagement Specialist**: Canada **About the role** Customer Engagement Specialist Locations: Toronto - South West Ontario #LI-Hybrid About the role: 90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part...
-
Revolutionary Home Products Representative
4 days ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeZedd Customer Solutions is hiring a highly motivated Revolutionary Home Products Representative to join our dynamic team. In this role, you'll be responsible for providing comprehensive information about our innovative trash can features and functionality to both potential and existing customers.Key Responsibilities:Respond promptly to customer inquiries via...
-
Customer Engagement Specialist
2 days ago
Toronto, Ontario, Canada Aventas Full timeAbout AventasAventas is a pioneering Omni-channel marketing agency that has partnered with prominent brands such as Telus, Rogers, and Bell. Our mission is to empower businesses to showcase their unique value proposition by delivering face-to-face sales and marketing services.We are seeking a motivated individual to join our team as a Field Sales...
-
Client Engagement Representative
4 weeks ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Customer Service Representative
5 days ago
Toronto, Ontario, Canada Regius Initiative Full timeJob Description Job Description Regius is seeking a Customer Service Representatives to join our ever-growing team You will represent internationally-known brands and partake in new customer acquisition.Responsibilities:Sales and Customer service are pivotal to this rolePresent and promote a multitude of brands to new and existing customersAcquire potential...
-
Bilingual Inbound Sales Representative
5 days ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...
-
Engagement Analyst, Customer Experience
7 days ago
Toronto, Canada Equinix Full timeEngagement Analyst, Customer Experience Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...
-
Client Engagement Representative
3 weeks ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Engagement Representative
3 weeks ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Engagement Representative
3 weeks ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Inside Sales Representative – Toronto
5 days ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeMonday to Friday, 9am - 6pm PST with 1 hour unpaid break (8 paid hours per day)Client OverviewJoin a leading U.S.-based manufacturer with a 20-year legacy in innovative home solutions. Our client specializes in cutting-edge trash can technology, including motion sensor, open-top, and step-on models. With a strong presence in major retail chains and online...
-
Engagement Analyst, Customer Experience
7 days ago
Toronto, Canada Equinix Full timeEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place...
-
Customer Engagement Team Lead
4 weeks ago
Toronto, Canada Onlia Full time**Onlia’s mission: Bring clarity to Insurance** Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service....
-
Customer Service and Sales Representative
4 weeks ago
Toronto, Canada Abstract Management Group Full timeAt Abstract Management Group, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales Representatives continue to be...