Order Desk Agent

6 months ago


Port Coquitlam, Canada Evolution Technologies Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 5 years or more
- or equivalent experience
**Work setting**:

- Private sector
- Retail/wholesale establishment/distribution centre
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Sell merchandise
- Provide customer service
**Computer and technology knowledge**:

- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Electronic mail
- Simply Accounting
**Specialization/experience (business sales and services)**:

- Distribution
**Sales experience**:

- Call centre
- Medical equipment and supplies
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Handling heavy loads
- Repetitive tasks
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:

- Bonus
**Long term benefits**:

- Group insurance benefits
**Other benefits**:

- Free parking available



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