Aquatics Assistant

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**Join us and make a lasting difference**

**Facilities**:
The City of Markham's pool facilities offer public swim, swimming lessons, aquafit classes and rentals. We have indoor Aquatics Assistants at all of our indoor pools.

Enjoy a positive and rewarding work environment with flexible scheduling options as you share your enthusiasm for aquatics. Work close to home, build your confidence and leadership skills and stay active and fit doing something you love.

**Duties & Responsibilities**
- Provides quality customer service by answering inquiries while on duty.
- Servicing customers by maintaining clean change rooms, monitoring loitering in order to deter theft and reminding patrons to follow pool rules.
- Supervision of patrons using the water slide (top of the slide only).
- Cleans change rooms and washrooms. Replenishes supplies such as soap, paper towels, toilet paper, etc.
- Ensures site, equipment and supplies are appropriately maintained to minimize health and safety risk at all times.
- Assists with deck and emergency procedure duties as qualified.
- Provides in-water assistance to Instructors.
- Excellent customer service skills; ability to clean; communicates tactfully with customers.

**Qualifications**
In addition to being at least 14 years old, you have the following required current qualifications:

- Lifesaving Society Bronze Cross.
- Lifesaving Society Standard First Aid.
- Lifesaving Society Assistant Instructor preferred.

**Core Behaviours**
- ** Service Excellence**: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- ** Change & Innovation**: Responds positively and professionally to change and helps others through change.
- ** Teamwork & Relationship Building**: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- ** Communication**: Communicates in a clear, professional and respectful way; demonstrates active listening.
- ** Accountable & Results Oriented**: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- ** Management & Leadership**:Demonstrates self-management, professionalism and engagement; leads by example.

All staff qualifications must be current from the beginning to the last day of each session. Qualifications that are due to expire during a session must be re-certified prior to the start of the season and staff will be required to provide proof of registration for the re-certification.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.