Starbucks Barista Shift Lead

5 days ago

Nepean, Canada Algonquin Students' Association Full time

**Starbucks Barista Shift Lead**

**Reports To**:Manager, Starbucks

**Mission**: _To create an environment that inspires a passion for student success._

**Desired Results of the Position**:

- Exceptional hospitality service focused on delivering exceptional customer service to all members of the community.
- A collaborative work culture initiated by Managers which empowers all staff to deliver excellent work.
- An operation dedicated to coaching and mentoring staff.

**Nature and Scope**:
Reporting to the Manager, Starbucks, the Barista Shift Lead (SBL) will actively support all aspects of the Starbucks operation. The individual is accountable for upholding and demonstrating by example all operational standards to ensure safe and efficient daily operations. The SBL will build effective relationships with all Management and staff. They will help execute programs that build customer loyalty and consistently deliver exceptional customer service. The SBL will maintain harmonious relationships and participate in a culture of communication, coaching, and mentorship.
They will lead by example and demonstrate to all staff how to meet or exceed the Students’ Association’s and Starbucks’ standards and commitment to quality.

**Job Duties**:

- Work together with other staff to create a positive work environment that produces a high level of satisfaction among customers, staff, fellow employees, and clients.
- Coach and lead employees by example, ensure all policies and standards are followed.
- Provide direction, motivation and leadership. Ensure Starbucks deployment requirements are met.
- Complete and assist new partner training and fulfill Starbucks Barista certification training protocol and provide respectful and positive coaching.
- Participate and complete all partner ongoing training. Help train staff for Starbucks promotions and seasonal rollouts.
- Support execution of effective reward and incentive programs for staff. Encourage employee excellence and the highest commitment to customer service at all times.
- Maintain a calm exterior presence during high volume or unusual events to keep the store operating to standard and set a positive example for the Starbucks team.
- Ensure excellent beverage and food products for all customers by adhering to Starbucks recipe and presentation standards.
- Maintain positive relationships with Starbucks Corporate personal along with all vendors, suppliers, and equipment technicians.
- Ensure that the license store daily manual is completed and QASA standards are always met.
- Secure a sanitary and a safe work environment at all times.
- Execute all aspects of daily front of house operations, including Starbucks Clean, Safe & Ready program, service, temperature logs, cleaning schedules, equipment maintenance schedules, etc. are completed to the highest quality standards and timely.
- Execute Starbucks opening/closing duties as store key holder.
- Safe and proper use of equipment, both set-up and takedown procedures.
- Follow ‘FIFO’ rules for food and beverage products, assist with inventory ensuring sufficient stock levels, and maintain product par levels and daily pulls. Manage waste.
- Secure mid-day and evening cash drops.
- Balance tills, and deposits.
- Perform POS procedures including; voids, discounts, knowledge of Starbucks card reader practices.
- Supply feedback on guest comments in a timely fashion. Communicates information to Starbucks Management so the team can respond as necessary to create a successful store environment during each shift for both partners and customers.
- Understand, carry out instructions and request clarification when needed.
- Adhere to all provincial requirements and standards regarding Workplace Health & Safety and Workplace Hazardous Material Information Systems.
- Familiar with all the first aid stations, supplies, and equipment. Report any injury or accident as well as close calls to Starbucks Management immediately.
- All other duties as assigned.

**Core Competencies**:

- Communication
- Leadership
- Coaching and Mentoring
- Teamwork
- Time Management
- Decision Making and Judgement
- Planning and Organizing
- Follow the rules and Regulations
- Punctual

**Desired Skills and Qualifications**:

- Starbucks and or Café experience is an asset.
- Experience training, coaching, and mentoring staff.
- Strong working knowledge of hospitality industry principles methods, practices and techniques.
- Effective verbal and written communication skills.
- The ability to develop and maintain strong professional relationships with internal and external stakeholders and work effectively with all employees.
- Ability to perform sustained physical activity for long periods.
- Willing to work non-traditional shifts.
- Ability and willingness to participate in staff retention/motivation initiatives.
- Ability to handle a fast-paced environment with many disruptions.

**Work Conditions**:

- Work in a hospitality service setting, with ex

  • Assistant Manager, Starbucks

    3 weeks ago

    Nepean, Canada Algonquin Students' Association Full time

    **Assistant Manager, Starbucks** **Reports To**:Manager, Starbucks **Mission**: _To create an environment that inspires a passion for student success._ **Desired Results of the Position**: - Exceptional hospitality service focused on delivering exceptional customer service to all members of the community. - A collaborative work culture initiated by...

  • Assistant Manager, Starbucks

    2 weeks ago

    Nepean, Canada Algonquin Students' Association Full time

    **Reports To**:Manager, Starbucks **Mission**: _To create an environment that inspires a passion for student success._ **Desired Results of the Position**: - Exceptional hospitality service focused on delivering exceptional customer service to all members of the community. - A collaborative work culture initiated by Managers which empowers all staff to...

  • Barista

    2 weeks ago

    Nepean, Canada DAO Merivale Full time

    Join the team at Ottawa's 1st Euro-Asian Café. DAO is seeking **Full and Part Time** (mimimum 25+ hours, 4 days/week) Baristas to join our team and help in delivering the absolute best customer experience. This is the perfect position for individuals with: - Friendly and personable team player. - A passion for coffee and food. - A dynamic and hard working...

  • Barista

    3 weeks ago

    Nepean, Canada Keepin' it Vegan Full time

    **Barista** **Days and hours can vary depending on demand. We are open Tuesday through Sunday (closed Mondays).** **Wage: $16 /hour** Minimum 1 year barista experience required. We are looking for someone to join our fast-paced bakery/cafe. Duties include, but are not limited to: - Knowledge and ability to make espresso drinks (latte, cappuccino,...

  • Barista

    2 weeks ago

    Nepean, Canada Keepin' it Vegan Full time

    **Barista** **Days and hours can vary depending on demand. Ideally, we are looking to cover Wednesdays, Thursdays, Fridays, Saturdays, and various shifts as needed.** **Wage: $16 /hour** Minimum 1 year barista experience required. We are looking for someone to join our fast-paced bakery/cafe. Duties include, but are not limited to: - Knowledge and...

  • Shift Manager

    4 weeks ago

    Nepean, Canada McDonald's Full time

    **Shift Manager** We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...

  • Shift Manager

    2 weeks ago

    Nepean, Canada KFC Canada - Soul Foods Group Full time

    **Location: 1556 Merivale Road, Nepean, Ontario** If you’re ready for a career in restaurant management, our Shift Supervisor position is the right place to start. Working as a Shift Supervisor lets you take the lead in our restaurant, leading and coaching the team to ensure smooth service for our guests. Shift Supervisors can work a variety of shifts and...

  • Shift Leader

    2 weeks ago

    Nepean, Canada Putting Edge Full time

    **bout us** **REPORTS TO**:Store Manager **PRIMARY RESPONSIBILITY** The Shift Leader’s primary responsibility is to ensure a great experience is delivered to every guest. The Shift Leader must lead their shift team by example and provide outstanding service to all guests. **SECONDARY RESPONSIBILITIES** - Set a clear example for all employees to...

  • Shift Leader

    3 weeks ago

    Nepean, Canada Putting Edge Full time

    **About us** **REPORTS TO**:Store Manager **PRIMARY RESPONSIBILITY** The Shift Leader’s primary responsibility is to ensure a great experience is delivered to every guest. The Shift Leader must lead their shift team by example and provide outstanding service to all guests. **SECONDARY RESPONSIBILITIES** - Set a clear example for all employees to...

  • Server

    1 week ago

    Nepean, Canada The Nay Club Full time

    Job Overview: We are seeking a friendly and customer-oriented Server to join our team. As a Server and Barista, you will be responsible for providing exceptional service to our guests and ensuring their dining experience is enjoyable and memorable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from...

  • Coffee Roaster

    4 days ago

    Nepean, Canada The Ministry Of Coffee Full time

    Paying close attention to detail while roasting coffee is essential. We work with a low emission, automated drum roaster, paired with Cropster roasting software. A regular day will see you weighing, roasting and packing coffee, as well as following guidelines for machine maintenance and other quality control procedures around the roasting space. Previous...

  • Warehouse Lead

    2 weeks ago

    Nepean, Canada PepsiCo Full time

    **Responsibilities** **Warehouse Lead** **The Role**: PepsiCo Foods Canada has an opening in the DC for a** Warehouse Lead.** **The Company** PepsiCo Canada is recognized as one of Canada’s top 100 employers. PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. Our...

  • Shift Manager

    13 hours ago

    Nepean, Canada Ricki's Full time

    RICKI'S SHIFT MANAGER BAYSHORE SHOPPING CENTRE, OTTAWA PART TIME As a Shift Manager with Ricki's you'll be responsible for creating an exceptional brand experience for our customers shopping with us in store. As a member of the management team you will help to lead all aspects of the store's business and support day to day operations. What You'll Love ...

  • Shift Manager

    3 weeks ago

    Nepean, Canada Pizza Hut Canada - FMI Group Full time

    **Location: 1581 Greenbank Road, Nepean, Ontario** There’s nothing cookie-cutter about Pizza Hut. Not our pizzas. Not our people. And definitely not the way we live life. Around here, we don’t settle for anything less than food we’re proud to serve. And we don’t just clock in. Not when we can also become our best, make friends, and have fun while...

  • Shift Manager

    1 week ago

    Nepean, Canada Pizza Hut Canada - FMI Group Full time

    **Location: 1550 Merivale Road, Nepean, Ontario** There’s nothing cookie-cutter about Pizza Hut. Not our pizzas. Not our people. And definitely not the way we live life. Around here, we don’t settle for anything less than food we’re proud to serve. And we don’t just clock in. Not when we can also become our best, make friends, and have fun while...

  • Practice Lead

    3 weeks ago

    Nepean, Canada Greenbank Hunt Club Dental Full time

    **About us** Greenbank Hunt Club Dental provides a broad range of dental services to families in the Ottawa community. With our convenient west-end location, our office has plenty of free on-site parking. Our office hours are Monday to Thursday, 8am to 4pm. Hello permanent 3 day weekends! We strive to provide the best dental care to our community with a...

  • Full-time Crew Member

    4 weeks ago

    Nepean, Canada McDonald's Full time

    **Full-Time Crew Member** We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...

  • Full-time Crew Member

    2 weeks ago

    Nepean, Canada McDonald's Full time

    **Full-Time Crew Member We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...

  • Full-time Overnight Crew

    2 weeks ago

    Nepean, Canada McDonald's Full time

    **Full-Time Overnight Crew Member We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children...

  • Sales Team Lead

    3 days ago

    Nepean, Canada COBS Bread Barrhaven Full time

    **Job description** **Great Place to Work® Certified** - Demand for COBS Bread is unprecedented in this time of need, and we are hiring an Assistant Retail Sales Manager to help serve our community._ At COBS Bread, we celebrate fresh. Our Sales Assistants are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are...