Appointment Coordinator
2 weeks ago
**WE ARE LOOKING FOR**:
- Customer service oriented
- Capable experience with active listening
- The ability to handle 100 customer contacts daily
- Ability to work in a fluid, dynamic team in an environment where priorities shift and can be directed by customers
- Number oriented, with good attention to detail
- High level of accuracy while working under specific deadlines
- Proven organizational, planning and multitasking skills
- Previous experience working with a centralized billing system preferred.
**RESPONSIBILITIES WILL INCLUDE**:
- Checking warranty coverage on customer vehicles and check for open recalls
- Maintain records for auditing purposes
- Answer inbound calls and schedule customer appointments
- Discusses details of requested service with customers (i.e. what is involved, length of time required)
- Communicate with customers regarding upcoming appointments
- Informs customers of expected wait times
- Communicate upcoming appointments and schedules to service team
- Schedules first service appointment for newly sold vehicles
- Other duties as required
**WHAT WE OFFER**:
- Fun work environment and excellent company culture.
- A very competitive pay plan with exceptional earning potential.
- Group Health/Dental/Life/LTD Insurance
- Group RRSP Matching program
We appreciate all who apply; however only those considered for an interview will be contacted.
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