Head Office Administrator

2 days ago

Montréal, Canada BCA Research Full time

**Head of Administrative Services**

**Expert communication skills (written & oral) in English are required for this role.**
- Description française à suivre_

**What will you do?**

In this role, you will oversee end-to-end operations of how BCA clients interact with BCA’s most sought-after Strategists. You will report to the Chief Operating Officer and work closely with both the research and sales teams to facilitate the Strategists’ activities.

**Your key responsibilities will include**:

- Coordinate Strategist calendars, ensure all meetings (virtual / in-person) are flawlessly planned and executed, and not miss a single detail to put on the best show for our clientsevery time.
- Manage Strategist calendars and maximize client impact of their activities, ensuring optimal scheduling of meetings, conference calls, webcasts, and travel.
- Coordinate with sales team and managing travel schedules and booking trips.
- Collate receipts and complete expense reports.
- Assess current workflows and identify areas for improvement.
- Participate as a key player in initiatives aimed at optimizing admin operations and increasing efficiency.
- Engage with outsourced admin services to reinforce the internal team’s bandwidth as needed.
- Draft necessary correspondence (French and English) and review documents.

**Experience & Skills to be Successful in this Role**:

- Minimum 4 years of experience with administrative duties.
- At least 1 year of experience in managerial role with a focus on executive support or admin.
- Strong event and logistics planning background is a plus.
- Excellent organizational and project management abilities.
- Outstanding communication and interpersonal skills.
- Maintaining confidentiality and exercising a high level of discretion is essential.
- Excellent spoken and written English

**Your Behavioral Competencies**:

- High EQ. You will quarterback high-stakes client interactions in partnership with senior leaders from Research & Sales. You must be adaptable and open to change in a dynamic work environment.
- Detail Orientation. This role requires a soul that craves organization, checklists, and hyper attention to detail, to effectively juggle all the balls in the air.
- No task is too small. Humility and strong work ethic to do whatever it takes to prioritize client experience.
- Team Work.You genuinely value other’s input and expertise, and are willing to learn from others. You solicit ideas and opinions to help form specific decisions or plans.
- Curious. You ask a series of probing questions to get to the root of a situation and go below the surface.

**Why us?**

We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.

We embrace and support each other without labels to make BCA Research a phenomenal and progressive place to thrive. We offer a competitive compensation package and benefits. Flexibility, trust and responsibility for a balance between wellness and high performance. Professional development, Recognition and rewards and a team spirit, support and sense of belonging to the company’s goals and plans.

Join us and be part of a diverse team that shapes the future of investment insights.

BCA Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

**Chef des services administratifs**
**Le poste requiert d'excellentes compétences de communication en anglais, tant à l'oral qu'à l'écrit.**

**Le rôle**

Dans ce rôle, vous superviserez la totalité des opérations et des interactions clients avec les stratèges les plus convoités de BCA. Vous allez reporter au directeur des opérations et travaillerez en étroite collaboration avec les équipes de recherche et de vente pour faciliter les activités des stratèges.

**Vos principales responsabilités seront les suivantes**:

- Coordonner les calendriers des stratèges, veiller à ce que toutes les réunions (virtuelles ou en personne) soient parfaitement planifiées et exécutées, et ne manquer aucun détail pour offrir le meilleur service à nos clients... à chaque fois.
- Gérer les calendriers des stratèges et maximiser l'impact de leurs activités sur les clients, en veillant à la programmation optimale des réunions, des conférences téléphoniques, des webcasts et des déplacements.
- Coordonner avec l'équipe de vente la gestion des calendriers de voyage et la réservation des voyages.
- Rassembler les reçus et remplir les notes de frais.
- Évaluer

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