Full Time Front Line Worker

7 months ago

Ottawa, Canada Salvation Army Full time

Description

To provide Front Line service to the Ottawa Booth Centre's clients within the context of the Centre's overall operations, including maintaining the security of the facility and its residents.

**KEY RESPONSIBILITIES**:
Client services
Safety and security
Support services
Service /shift specific duties

CLIENT SERVICES

Initiate contact with clients for the purpose of being accessible/available; identify needs; gather information to assess further areas of need; monitor progress of clients in working on goal plans; follow established procedures; refer to appropriate Centre and community resources and advocate on behalf of the client to other Centre staff or outside resources, as requested by coordinator
Complete accurate intake and discharge procedures with clients as needed
Provide emergency assistance, as required and appropriate, e.g. meals and clothing
Accept and receive monies, donations, both cash and goods. Donations of only Men's clothing
Attend staff meetings and case conferences and be prepared to offer information regarding clients and service issues

SAFETY AND SECURITY

Implement appropriate emergency procedures as necessary
Maintain radio contact with other residential services. This includes doing battery changes and radio checks as necessary
Ensure that Centre residency guidelines are enforced impartially
Implement consequence measures to sanction inappropriate behavior of clients, in accordance with established policies, procedures and guidelines
Refer clients to Manager of Residential Services or to Front Desk Supervisor for client interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied access)
Provide emergency backup to other Centre services/programs
Do rounds and security checks as indicated by Shift Statement of Duties

SUPPORT SERVICES

Maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
Check facilities on rounds and note maintenance concerns to the Manager of Residential Services
Attend to any housekeeping duties, as indicated by service and shift duty list
Participate in planning and evaluating Centre's services and in any revision of the Centre's services/programs
Attend to duties outlined by program and Shift Statement of Duties

WORKING CONDITIONS

**These are permanent full time positions working**:
1) Friday to Tuesday - 3:30pm - midnight

2) Sunday, Monday - 10:30pm - 7:00am, and Thursday to Saturday - 11:30pm - 8:00am

May deal with angry and abusive clients
May encounter verbal abuse
May be required to deal with client overdose and other medical situations

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
Relevant post-secondary education in social work or related field

**EXPERIENCE AND KNOWLEDGE**:
Minimum 1- 3 years' experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
Knowledge of client community
Knowledge of community resources
Experience administering Narcan and/or Narcan training a strong asset

**SKILLS AND CAPABILITIES**:
Effective communication, both oral and written
Effective interpersonal skills
Some computer skills in word processing and database
Bilingual (English and French) an asset
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

**Salary**: non-negotiable starting salary of $19.61, increase to $20.14 at successful completion of probationary period

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

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