Service Supervisor

6 months ago

Mississauga, Canada ASSA ABLOY Entrance Systems US Inc Full time

ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as ASSA ABLOY, Megadoor and Albany, we offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries.

ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.

**Your Role as Service Supervisor**

As the Service Supervisor, you’ll lead the Ontario Branch Service Admin team, ensuring customer satisfaction for service repairs, quotes, upgrades, and maintenance. You’ll collaborate with internal teams like Key Accounts, Service Sales, Equipment sales, Installation, Parts Department, Invoicing, and Credit and Collection.

**Key Responsibilities**
- Oversee team handling call intake, planning, dispatch of service and maintenance technicians, service quotes, follow-up and approval, portals for key accounts customers, and warehouse for service parts inventory.
- Collaborate with service manager, local District Manager, Key Accounts managers, Sales and new equipment installation team.
- Promote sales of maintenance contracts and upgrade/modernization options based on door rating.
- Assist with parts tracking, backordered material, and core returns.
- Coach and train employees to improve performance and facilitate growth within the company.
- Ensure adherence to our SLA and other contractual requirements.
- Prepare weekly reports for Service Manager, Director of Service, and District Manager.
- Participate in RFP/RFT management.
- Handle hiring, performance review, and IC plans within your team.
- Perform additional tasks as required by management.
- Reporting on quotations, progress, projects, capital budget and open quotes;
- Creating quotes for tenders and replacements;
- Preparing tender bids and review floor plans;
- Arranging communication with all stakeholders on quotes, details, recommendations

**Additional Responsibilities**
- Work with the team to meet and exceed forecasts.
- Monitor individual work and provide feedback.
- Continuously coach team members.
- Maintain action plan for top-tier customer service.
- Facilitate communication between teams and departments.
- Balance internal teamwork load as needed.
- Report status to Director of Service and District Manager.
- Manage PPE and equipment for warehouse.
- Handle supply chain management, maintaining proper inventory level.

**Administrative Tasks**
- Manage the team’s vacation schedule.
- Approve timesheets in Payworks.
- Set and follow up on quarterly goals in GPS.
- Conduct performance evaluations.

**Requirements**:

- Bachelor’s Degree Required. Engineering degree preferred.
- PMP Certification preferred.
- 2+ years of experience in Automatic Door industry
- 2+ years of construction estimating experience.
- AAADM Certification required.
- Experience working with large national accounts preferred.
- Knowledge of Door Hardware and Automatic Door parts. Repair knowledge/experience is a plus.
- Previous Customer Service experience in a specialized technical industry or environment required.
- Excellent verbal/written communication and organizational skills.
- Proficiency in Microsoft 365 family of tools.
- Ability to work effectively in a team environment.
- Self-motivated and able to meet job expectations with mínimal supervision.
- Effective problem-solving skills.

Pay: $50,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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