Application Support Analyst

2 weeks ago


Markham, Canada Tesla Full time

What to Expect

What You’ll Do
- Responsible for evaluating the issues reported by Tesla internal users and clients and providing ongoing solutions
- Assist with identifying training requirements and initiating the training of end user on new implementations to inventory software interface
- Identify and respond timely on critical inventory, and assembly software interface bug fix requirements
- Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem
- Determine configuration and operational requirements for development team
- Participate and determine root cause for service failure and support escalation

What You’ll Bring
- At least 3-year experience in manufacturing scheduling, industry standard ERPs like SAP or M1, and/or inventory management systems required
- Working with interface connecting custom build and off-the-shelf software is an asset
- Database experience with foundational SQL Skills is required
- Technical skills:.net, SQL Server, JavaScript, HTML, MS Windows, Jira workflows (or similar in all cases) is strongly preferred
- Good verbal and written communication skills is required
- BS degree in Computer Science/ Software engineering or equivalent in experience and evidence of exceptional ability


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