Bilingual, General Receptionist

3 weeks ago

Ottawa, Canada Centretown Community Health Centre Full time

Centretown Community Health Centre (CCHC) is actively looking for Bilingual General Receptionists.
Centretown Community Health Centre is committed to decreasing barriers to health and social services for marginalized communities and holds health equity and inclusion as core values. CCHC pays particular attention to equity-deserving groups including the senior population, the LGBT2SQ+ community, those affected by mental illness and addictions, those experiencing homelessness, and newcomers to Canada. CCHC plays a leadership role in LGBT2SQ+ and trans health services in the Ottawa area, and has a history of providing advocacy, capacity raising and service delivery to the populations served.
The General Receptionist is the first point of contact for the Centre. They answer and direct phone calls, greet clients and visitors and provide support to Centretown Community Health Centre’s (CCHC) staff, volunteers and clients through effective engagement. They direct clients accessing services at the Centre and in the local community as appropriate.

**Requirements**:
**Essential**:

- High school diploma or equivalent.
- Minimum 2 years’ experience as a receptionist of large multi-disciplinary staff.
- Experience working in a diverse environment.
- Experience in person centered approach.
- Experience working with a community-based health/social service agency.
- Excellent interpersonal skills including the capacity to establish relationships, and manage challenging
situations.
- Demonstrated knowledge of client service principles and practices.
- Demonstrated capacity to welcome and serve individuals from diverse backgrounds including but not
limited to LGB2TQ community, those affected by mental illness and addictions, those experiencing
homelessness, and newcomers to Canada.
- Demonstrates flexibility, good judgement and initiative.
- Excellent verbal and written communication skills.
- Excellent telephone skills and experience with managing high volume of calls.
- Excellent organizational skills.

**Desirable**:

- Knowledge of nonviolent intervention techniques is highly desirable.

**Language Designation**
English, written and spoken
French, spoken

**How to “express an interest” for this opportunity**:
Submit your letter of interest along with your résumé.
Please note the following:

- The file name for your resume should read: “ (last name)_(first name)_ Resume
- The file name for your cover letter should read: “ (last name)_(first name)_ Cover Letter
We thank all applicants for their interest. Only applicants invited to an interview will be contacted.
Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.

Le Centre de santé communautaire du Centre-ville (CSCC) recherche activement pour les postes de Réceptionnistes bilingues.
Le Centre de santé communautaire du centre-ville est résolu à réduire les obstacles à la prestation de services de santé et services sociaux pour les communautés marginalisées. A cet effet, il porte haut l'équité et l'inclusion comme valeurs fondamentales en matière de santé. Le CSCC porte une attention particulière aux groupes méritant l’équité, notamment les personnes âgées, la communauté LGBT2SQ+, les personnes atteintes de problèmes de santé mentale et de dépendances, ceux qui vivent l’itinérance et les nouveaux arrivants au Canada. Le CSCC joue un rôle de chef de file dans les services de santé pour les personnes LGBT2SQ+ et Trans dans la région d'Ottawa. Depuis longtemps, il s’active dans la défense des droits, le renforcement des capacités et la prestation de services pour les populations desservies.

**Résumé**
Le réceptionniste sert de premier point de contact. Il répond au téléphone, transfère les appels, accueille les clients et les visiteurs et soutient activement le personnel, les bénévoles et les clients du Centre de santé communautaire du Centre-ville (CSCC). Enfin, il aiguille les clients vers les services du Centre ou de proximité, au besoin.

**Exigences**:

- Diplôme d’études secondaires ou l’équivalent.
- Minimum de deux années d’expérience en tant que réceptionniste pour une grande équipe multidisciplinaire.
- Expérience de travail dans un environnement diversifié.
- Expérience de travail avec une approche centrée sur la personne.
- Expérience de travail dans un organisme communautaire de services sociaux ou de santé.
- Excellentes aptitudes pour les relations interpersonnelles (capacité à établir des relations et à gérer des situations difficiles, entre autres).
- Connaissance avérée des principes et des pratiques du service à la clientèle.
- Capacité avérée à accueillir et à servir des personnes issues d’ho

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