Field Service Manager

7 months ago

Surrey, Canada AFL Telecommunications LLC Full time

AFL Field Service Manager is responsible for managing the premise services field operation in his or her designated geographical area. Also, he/she will be responsible for leading, developing and motivating his or her team and external resources to meet operational expectations in a safe and effective manner.

Responsibilities:

- Ensure quality of service, customer experience and community engagement within areas supported;
- Manage and direct activities of technicians and/or external resources to ensure compliance with established process and procedures;
- Ensure that services offered meet customer expectations and are aligned with organizational goals;
- Responsible for overall customer satisfaction and represent AFL;
- Remove roadblocks and own escalations through to final resolution;
- Provide feedback promptly and aim to enhance the technician's overall performance daily.
- Perform infield safety inspections as required.
- Interpret and enforce policies and disciplinary activities;
- Responsible for on-site adherence to Health and Safety regulations and procedures such as auditing safety plans, team member training, external resource monitoring and communication, equipment inspection and periodic site/field audits;
- Perform frequent quality assurance audits on all activities to ensure strict adherence to AFL and client standards;
- Help build and maintain positive relations within the team;
- Protect organizations’ values by keeping information confidential;
- Perform other administrative and miscellaneous duties as requested, directed or assigned;
- Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment; and
- Adhere to and promote the environmental, health & safety policies of AFL.

Skills Required:

- Leadership - direct others and develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
- Flexible - open to change/new information and rapidly adapts to new information, changing conditions, or unexpected obstacles.
- Detail oriented - excellent attention to detail with the ability to follow through on assigned tasks.
- Independent - ability to work well under limited supervision.
- Analytical Thinking/Problem Solving - capable of complex reasoning analysis.
- Results focused - driven to achieve
- Interpersonal skills - able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business.
- Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously.

Experience and Skills Required:

- 2+ years’ experience working in a similar field.
- At least 5 years of managerial experience or experience in managing teams.
- Knowledge of MS office suite of tools (including Excel, PowerPoint, Word and Outlook)

Qualification Required:

- B.A or Equivalent experience
- Preferred Degree:Computers, Electronic, Telecommunication, Management

Working Condition:

- Combination of working in field and normal office environment
- 40 hours/week, with various shifts as assigned (morning, evening, weekend, and statutory holidays)
- Travel is required
- Permanent Position

Who is AFL?

America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibers of our company.
- Disclaimer: This job description does not constitute a “contract” between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.

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