Intake and Support Worker

4 months ago

Cambridge, Canada Tim Hortons Foundation Camps Full time

Tim Hortons® Foundation Camps (THFC) help youth from underserved communities achieve their full potential through multi-day, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.

At Tims Camps, we are catalysts for good—helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.

**Summary**:
This role will work with some independence to collaborate with the youth we serve, their guardians, community agencies, and our internal teams to set participants up for a successful summer camp experience. Working from a preventative and strengths-based approach, this role will ensure effective communication, documentation, and planning to adequately prepare both campers and camp teams in advance of their camp experience and post their camp experience. Travel may be required to fulfill the responsibilities of the role. While the role requires collaboration with inter-departmental teams and external organizations, the ability to work independently and to effectively problem solve is critical.

**Work location**:
This role will be mainly based out of the Foundation's Home Office in St. George, Ontario. This role has the potential to have some hybrid/remote work options available once training and onboarding is complete.

**Posting Type**:Internal and external.

**What would you be doing?**
- Act as the main point of contact for campers, their families, and community agencies as they complete the registration process to participate in assigned programs with THFC.
- Reviewing for eligibility as per THFC guidelines.
- Approving campers.
- Declining campers and identifying alternate resources in the local community where appropriate.
- Support campers and their families with their Tims Camps Portal account.
- Conduct mental health, physical health, and behaviour related follow-up for assigned group of campers prior to and/or following their camp session.
- Adhere to Tims Camps documentation standards and ensure proper documentation and communication of camper support needs.
- Work collaboratively and communicate with the Manager of Camper Support, the Nursing Practice Advisor, the Program Innovation Team, and the Operations team to support the best interests of the campers.
- Support campers and families by making referrals to services in home communities as appropriate.
- Work with community agencies and other referring agencies to identify and confirm an assigned number of new campers into our programs each year.
- Provide regular communication to assigned group of campers and families including but not limited to the following:

- Deadline reminders.
- Confirmations of acceptance.
- Pre-camp orientation sessions and reminders.
- Prepare new campers for Tims Camps experience.
- Post camp survey.
- Organize travel for campers and communicate travel plans to campers and families. Support campers and families through travel.
- Support camper and alumni engagement activities as required.
- Work closely with the camp teams leading up to the summer season and throughout the summer months.

**Does this sound like you?**
- A graduate of post-secondary Social Work, Social Service Work, Child and Youth Work or equivalent experience.
- 1-3 years' experience in social work, child and youth work, and/or alternative education settings.
- Experience working with youth aged 12 - 16 and their families in a professional mental health, behavioral, or support setting.
- Experience working with historically marginalized communities.
- Experience working in an overnight camp environment in a leadership or program delivery role.
- Understanding and sensitive to the challenges faced by youth from low-income homes.
- Strong work ethic and ability to maintain confidential information.
- Innate customer service mentality - you believe in the importance of prompt follow-up and intrinsically enjoy providing information and support.
- Strong time management and organizational skills.
- Exceptional attention to detail.
- Excellent phone manner and proven track record on building strong trusting relationships over the phone and via video.
- Excellent communication skills (spoken and written).
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
- Bilingualism in French and English is considered an asset(required for a minimum of one role).
- Available to work flexible hours and on a rotating schedule during the summer months and/or peak operating months.
- Ability to submit an acceptable criminal record search.
- Ability to travel within Canada and the US.

**App

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