IT Problem Management Analyst

3 weeks ago

Québec, Canada WSP Full time

**WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

The excellence we bring to our work and to our workplace has been recognized far and wide. We are among the LinkedIn Top 25 Companies two years in a row, one of the Top 100 Sustainable Companies in the World (and among the Top 10 in Canada), and we earned Platinum Elite Recognition through our participation in more than half of Canada's Top 100 Infrastructure Projects.

At **WSP**:

- We value our people and our reputation
- We are locally dedicated with international scale
- We are future focused and challenge the status quo
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable

**MONTREAL OR ANY MAJOR CITY ACROSS CANADA**

**The Opportunity**:
All aspects of the work need to be well structured and conducted utilizing ITIL practices adapted for WSP IT service offerings.

**Why Work With WSP?**
- We value and are committed to upholding a culture of Inclusion and Belonging.
- Our** **Flexible Work Policy** - We recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
- A** **Canadian** success story - We are proud to wear the red and white of this beautiful country and show the world what Canada has to offer.>
- **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain. WSP is the fabric of Canada.
- **Outstanding** career opportunities - We are growing and pushing ourselves every day to be greater than yesterday. We are open to** **your** ideas and trying** **new **things.
- WSP embraces a culture of exceptional** **collaboration** with colleagues who are distinguished both by their** **skills** **and by the humility they show in their important work. Come find out for yourself what it's like to be a part of our journey.

**We offer competitive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.**

**#WeAre** **WSP**

***A day in the life**:

- Coordinate, standardize, and lead problem management activities that ensures root cause identification, quicker diagnosis, prioritization, resolution.
- Review tickets, proactively detect and prevent future problems/incidents
- Develop and prepare statistics, KPI, trend analysis reports for service improvement plans and to address identified gaps
- Coordinate, convene and facilitate problems review meetings
- Warrant 100% accuracy of problems documentation (route cause, impact, problem database, know errors, KB, changes, portal update, )
- Review Service Level Performance, Capacity & Compliance reports and ensure appropriate plans and actions are taken to avoid problems.
- Manage compliance and warrant compliancy to the Problem Management process for all involved support groups.
- Review progress/results with (senior) management and all involved parties (suppliers, business clients, internal IT Teams, )
- Handle communications and provide relevant training (if needed)
- Ensure continuous improvement of IT services

**What you'll bring to WSP...**:

- 5 years+ working experience as an IT Problems management Specialist
- Strong analytical, communication, presentation, and relationship management skills
- Good understanding and familiarity of CADD Engineering Software solutions both on-premise and cloud based
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
- Proven track record of working collaboratively to improve problem management, incident reduction, IT services and customer’s experience
- Able to translate complex issues in an understandable/organized way
- **This position requires bilingualism as you will be collaborating with colleagues and clients at a national level**
- Demonstrate strong interpersonal skills while working with diverse audiences including highly technical IT professionals.
- Positive team player attitude with ability to navigate complexity and create collaborative, cross-functional solutions
- Able to manage relationships with peers, managers, external partner and stakeholder’s (IT & Business).
- High degree of organizational skills
- Experience working with enterprise IT organizations with 5,000+ business partners.
- 2+ years working with IT ticketing systems such as ServiceNow.
- ITIL Certified (asset)

Health

  • IT Business Analyst

    1 week ago

    Québec, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Business Analyst will be responsible for analyzing the needs related to the company's ERP system in order to restandardize and better personalize the EPICOR solution, aiming for continuous improvement and process optimization. MORE PRECISELYAnalyze the business context, write technical documentation, and issue recommendations...

  • IT Analyst

    7 days ago

    Québec, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities We are currently looking for an IT Analyst for a 6-month contract with the possibility of being renewed. MANDATEEnsure the proper functioning of the company's software systems and products Proactively monitor alerts and help resolve operational issues Produce technical documentation (technical specifications, user manuals, processes,...

  • SAP Hcm Functional Consultant

    4 weeks ago

    Québec, Canada Echo IT Solutions Full time

    **Position: SAP HCM Functional consultant (French Speaking)** **Location: Sainte-Thérèse, Canada (2-3 days Onsite in a week)** **Duration: 6 Months** **No expenses** **SAP HCM Functional consultant( Job description)** **French language speaking is must and Canada implementation is must** **Responsibilities**: - SAP HCM Functional Analyst will be...

  • Business Analyst, Project Manager

    1 month ago

    Québec, Canada Bell Canada Full time

    Req Id: 409513 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Analyst - Management Information

    1 month ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Analyst - Management Information

    4 weeks ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Analyste Spécialisé Télécom

    1 month ago

    Québec, Canada IT Chapter Full time

    IT Chapter est à la recherche d**'analyste spécialisé télécom **pour occuper un poste basé à Montréal. **Mandat en télétravail hybride** **Responsabilités** - Définir l'architecture télécom: il s'agit de planifier et de mettre en place la structure du réseau de l'entreprise, en tenant compte de ses besoins en matière de connectivité et de...

  • Analyst, Asset Liability Management

    5 days ago

    Québec, Quebec, Canada Industrial Alliance Insurance and Financial Services Inc. - iA Financial Group Full time

    Job DescriptionNew grad / Asset liability management / ALM / Quantitative finance / Investment strategies / Python / Canada / HybridReporting to the Senior Vice-President, the Analyst, ALM and Investment Strategies will be part of a team responsible for ensuring the general funds asset strategies and risks are properly managed. The analyst will collaborate...

  • Project Management Analyst

    1 month ago

    Québec, QC, Canada NES Fircroft Ltd Full time

    Our client is currently seeking a Project Analyst to work a 15 month contract role near Montreal, Quebec. This is a hybrid role and the client is flexible. Project Analyst Project Analyst act as support to project managers, program managers and PMOs. They’re responsible for gathering and analyzing data for project management decision-making. ...

  • IT Analyst

    4 weeks ago

    Québec, Canada Via Rail Canada Full time

    -Reference Number: 26434_102023 Status: Permanent - Full time Job Category: Information Technology City: MONTREAL Province: Quebec Annual Salary / Hourly Rate: 77 112 - 95 256 Number of positions to be filled: 1 Application Deadline: 2023-12-03 Description: Did you know that VIA Rail is carrying out ambitious projects to modernize its services and...

  • Analyst, Administration Accounting

    3 days ago

    Québec, Canada RGA Full time

    **Position Overview** Reporting to the Team Leader, In Force Administration, the Analyst, Administration Accounting is responsible for processing, reconciling and managing the reinsurance premium payable/receivable account, as well as providing key financial and production reports for all lines of business to internal stakeholders. In addition, the analyst...

  • Project Analyst

    1 month ago

    Québec, Quebec, Canada NES Fircroft Full time

    Our client is currently seeking a Project Analyst to work a 15 month contract role near Montreal, Quebec. This is a hybrid role and the client is flexible.Project Analyst Project Analyst act as support to project managers, program managers and PMOs.They're responsible for gathering and analyzing data for project management decision-making.Project analysts...

  • Data Analyst

    1 month ago

    Québec, Canada Youville Haussmann Park Full time

    Unleash Engagement with Alice & Smith Metalab and join our team in transforming user experiences! XR Server, our cutting-edge gamification engine built on Microsoft Azure PlayFab, empowers companies to create captivating ecosystems and build community. Level up your skills and be part of the gaming revolution! Alice & Smith Metalab is the proud SI arm of...

  • Lead Data Analyst

    1 month ago

    Québec, Canada MindGeek Careers Full time

    The Data Warehouse Services team plays a vital role in our organization. They are responsible for storing vast quantities of data from many sources and responsible for disseminating data across the organizations to various different groups. They are one of the backbones of data at our organization and they are seeking a Team Lead Data Analyst to join their...

  • Identity Access Management Analyst I

    1 month ago

    Québec, Canada Rizing Full time

    **Description**: The Identity Access Management (IAM) Analyst works across the Rizing Global IT Services and Enterprise Systems Teams to fully understand and help resolve access and integration problems. As an IAM Analyst, you are responsible for implementing, auditing, and maintaining IAM, Privilege Access Management (PAM), and Identity Governance (IGA)...

  • Analyste Fonctionnel(E)

    1 month ago

    Québec, Canada Air Canada Vacations Full time

    **Job Brief**: ***RESPONSABILITÉS****: - Analyser et documenter les demandes des différents départements. Trouver des alternatives, faire des recommandations et produire ou mettre à jour les spécifications fonctionnelles et les déploiements (_rollouts_). - Analyser les exigences commerciales avant le début des projets. - Comprendre le contexte et...

  • Reinsurance Analyst

    4 days ago

    Québec, Canada RGA Full time

    **Position Overview** Reporting to the Team Leader, the Reinsurance Analyst is responsible for processing transactions on existing insurance policies, quality control of transaction files received from ceding companies, analyzing and resolving transactions rejected by the automated processing system and processing payables and receivables. She/He will...

  • Actuarial Analyst

    1 month ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Pension Analyst

    1 month ago

    Québec, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Business Analyst

    1 month ago

    Québec, Canada Accolite Digital Full time

    Join a team of the top 1%. We believe in attracting and retaining the brightest technical minds from diverse backgrounds and nationalities to come together and create an enriched pool of global talent. Recognized as one of North America's fastest-growing companies, we aim to attract people who are passionate about technology and creating a real impact while...