Access Point Support Rep
2 weeks ago
**Primary Job Posting Location**:
Bracebridge, Ontario Canada
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job summary**
Access Point Support representative is responsible for maintaining and growing customer business in the UPS Access Point Network. Making proactive sales and reactive support contact with UPS Access Point.
Hybrid - Work from home and office combination
**Job Location**
**1221 32nd Ave Lachine, Quebec H8T 3H2**
**Duties and Responsibilities**
- Day Time shift 09:30 - 18:00
- Train shops on procedure for collecting packages.
- Scanning performance auditing
- Make contact with approved shops within associations.
- Submit order requests for equipment and signage.
- Serve as first level support for UPS Access Points
- Access Point termination process
- Remove equipment and hardware for shops that churn.
- Access Point volume management
**Required Knowledge, Skills and Abilities**
- ** Bilingual**:
- Minimum of 2 years' experience in, MS Excel
- Self-Starter, work with mínimal supervision
- Excellent oral and written communication Skills
- Good understanding on how to read IVP scans.
- Able to work in a fast-paced environment.
- Ability to build strong customer relationship.
Job Location
1221 32nd Ave. Lachine, Quebec, H8T 3H2, Canada
**Preferred Knowledge, Skills and Abilities**
- Bilingual
- Knowledge of UPS Operations and systems
- Willingness to learn and adapt to change.
- Decision making
- Influential
- Flexible
Note: Testing will be conducted
UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.
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