Computer Technician

**Duties of the Position Include**:

- Providing regular service desk functions, including taking service calls, troubleshooting, monitoring the solutions knowledge base and assisting others where appropriate.
- Processing service desk requests; analyzing, evaluating, and investigating reported technical issues; prioritizing, assigning and routing requests; monitoring and tracking requests using the available service desk tools.
- Analyzing, researching, implementing and recording solutions to technical problems.
- Performing installation of new hardware, software and network solutions, and occasional testing of new hardware, documenting findings
- Configuring, maintaining, upgrading, repairing and supporting existing technology;
- Supporting hardware replacements, software upgrades, system re-configurations, and communicating with appropriate resources as required
- Provide systems and network support including account maintenance, resource allocation, availability/performance monitoring and utilization monitoring;
- Support special education software and equipment;
- Maintain the highest standards of customer service; and
- Perform other related duties as may be assigned.

**Qualifications Required**:

- 2 year College Diploma in a related Technology program and/or an acceptable combination of formal training and experience;
- 6 months minimum related technical experience;
- Excellent oral, written, communication and public relations skills;
- Proven ability to work as part of a team;
- Ability to take direction and report progress with mínimal supervision;
- Ability to work in a fast-paced environment and meet deadlines.
- Working knowledge of MS Office/Windows 10;
- Experience working in a networked environment;
- Demonstrated hardware and software trouble-shooting skills;
- Valid driver’s license with use of own reliable vehicle.

**Assets**:

- LAN / WAN/ Wireless technical support experience within a TCP/IP environment;
- Knowledge and experience supporting Google Workspace for Education
- Knowledge and experience supporting iOS and MacOS
- Knowledge and experience in MS SCCM.
- Knowledge and experience working with and supporting Apple products through a device management system.

**Hours of Work: 7 hours/day, Monday to Friday - 12 months per year**
**Hourly Wage: $23.99 per hour (minimum) - $27.73 per hour (maximum)**
**Point Band: 10 (Unionized position)**
**Location: Located out of either the Muskoka Education Centre in Bracebridge, The Lindsay Education Centre in Lindsay or the Haliburton Education Centre in Minden.**

Includes an excellent Health & Dental Benefits plan, short-term disability and long-term disability plans, Employee Assistance program and an amazing OMERS Pension plan.

Trillium Lakelands District School Board complies with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for a disability during any stage of the recruitment/hiring process, please contact the Human Resources Services Staffing Officer for the employee group.

**Job Types**: Full-time, Permanent

**Salary**: $23.99-$27.73 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

Work Location: In person