Parts Advisor

6 months ago

Vancouver, Canada Mercedes-Benz Vancouver Full time

**Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you***

**Mercedes-Benz Vancouver **is currently looking to fill a position of a **Part Advisor.**

Under the responsibility of the Parts Manager, the Parts Advisor is responsible for prompt and courteous servicing of all parts customers. Parts Advisor sell replacement parts. In most cases customers and technicians know exactly which part they need. In these cases, consultants just find the part in the inventory or order the part requested. In other cases, advisor must help customers and technicians determine which part(s) they need. They look at old parts and ask customers and technicians questions about the particular part or vehicle. Using this information, they often are able to determine the replacement parts. Then they look up the stock number for the parts, using computers or catalogs. Once they have all the parts a customer and technician need, consultants prepare sales slips and add up the charges. They may also have to order necessary parts to fill an order.

**Essential Duties**:

- Assist retail and wholesale customers in ordering parts
- Maintain parts inventory and availability
- Determine replacement parts by inspecting old parts or listening to customers descriptions of the parts.
- Advice customers on substitution or modification of parts when exact replacement is not available.
- Prepare sales slips or sales invoices.
- Examine returned parts for defects.
- Exchange defective parts or refund money.
- Receive and fill telephone orders for parts.
- Mark and store parts in stockroom according to prearranged system.
- Communicate with people from outside the organization.
- Sell parts and accessories
- Provide advice and consultation to customers with regards to parts.
- Purchase replacement parts as required.
- Greet customers in a courteous manner.
- Maintain workstation and parts department area in a clean and orderly manner.
- Complete assigned tasks on time.
- Other related duties as assigned by management.

**Advantages of the Dilawri Lifestyle**:

- First hand mentoring from auto industry leaders
- Innovative, exciting work environment
- Employee discounts on vehicle purchases and leases
- Employee discounts on service and parts
- Career growth opportunities
- Competitive compensation
- Generous benefit package
- Exclusive Dilawri offers
- A true Family culture

**Dilawri Group of Companies** is Canada’s largest automotive group with 75 + franchised dealerships representing 35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, and British Columbia and Washington D.C. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.

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