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Field Parts Associate

4 months ago

Mississauga, Canada Crown Lift Trucks Full time

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**Perks and Benefits**
- Tuition reimbursement for any program or course of your choice
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Boot allowance
- Company provided cellphone
- Opportunities for advancement and ongoing professional development
- State-of-the-art training facilities

**The Role**

Reporting to the Parts Manager - Mississauga, the Field Parts Associate is responsible for parts delivery, increased parts sales, and inventory maintenance at assigned accounts. The incumbent will work in conjunction with other company personnel in calling on existing consignment and non-consignment parts customers. The focus will be on retaining the assigned parts customers, identifying new parts sales opportunities within the assigned customers, and increasing parts sales volumes through superior service and support.
- Deliver parts to existing consignment and non-consignment customers on a routine schedule to maintain sales of replacement parts. Load and unload parts.
- Ensure customers are properly educated on parts ordering procedures and inventory organization requirements that maximize equipment uptime and overall customer satisfaction.
- Maintain accurate, organized, and timely parts inventories within parts customer locations. Maintain parts inventories commensurate with usage requirements and for associated parts that may be omitted or alternatively sourced.
- Coordinate parts deliveries for other Crown personnel as needed.
- Process, track, and manage all aspects of parts orders through Crown Branch established programs and procedures.
- Provide historical information on key accounts as established by Crown.
- Identify opportunities within existing accounts and then sell additional parts products that are not currently being purchased from the Company. These additional parts could be category parts, OP parts, or any other missed parts sales opportunities not discovered previously.
- Maintain proper paperwork and account management files. Obtain signatures as required.
- Assist with pick-up and delivery of parts, supplies, and paperwork from other locations as needed.
- Perform other duties as assigned, inside and outside the parts department.

**Education and Qualifications**
- This position requires a high school diploma.
- A valid driver’s license is required.
- Two years’ experience as a technical parts representative or field service technician within the material handling industry, and knowledge of service parts inventory control is necessary.
- This position requires good communication, organizational, problem-solving, and follow-up skills.
- Computer skills and working knowledge of Excel and Word programs.
- Must be able to safely operate lift trucks and vehicles.
- Must be able to safely operate tire press to press on and off tires from hubs for customers (training will be provided.)
- Must be able to frequently lift/carry/push/pull up to 50 lb, bend/stoop/twist, squat, and grip/grasp; and occasionally lift/carry/push/pull up to 150 lb.

**Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Have you ever been convicted of a criminal offense for which you have not been pardoned?

**Education**:

- Secondary School (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road