Clinic Clerical Assistant

3 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Clinic Clerical Assistant

**Job ID**:2024-36716

**Status**: Tenporary Full Time (up to 12 months)

**Department**:Diabetes Management Centre

**Site**:Mississauga Hospital

**Role Level**:Admin Clerical (AC03) $23.47 to $29.30

**Hours Of **Work/Shifts**:Primarily Monday to Friday - Days, Evenings (Weekends as required)

**Posted**:March 28, 2024

**Internal Deadline**:April 4, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient adminstrative services, ensures the clerical administration and operation of the patient services department/clinic; and performs other duties consistent with the job classification as required.

**JOB DUTIES & RESPONSIBILITIES**:
**Reception**
- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
- Explains hospital/department policy and procedures to patients, visitors and staff as necessary
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
- Takes, prioritizes and relays messages for staff and/or patients.
- Excellent communication and organizational skills
- Commitment to excellent customer service a must
- Open, sort and distribute incoming mail and other materials.
- Positive work and attendance performance essential

**New referrals processing and information management**
- Receives and logs incoming referrals, reviews for completion, follows up as required.
- Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Makes reminder phone calls for next day appointments
- Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
- Ensures patient discharged are processed and charts are sent to Health Records

**Patient Administrative Services**
- Books outpatient new and follow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with other patients for rescheduling of visit.
- Explains visit preparations as required within scope of authority.
- Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
- Books interpreters for patients as needed.
- Enters data including appointment requests, discharge documentation. nursing acuity/workload assessments as required.
- Effective interpersonal skills combined with good problem solving skills when dealing with patients, visitors, families and other hospital staff
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.

**Ensures efficient clerical administration and operation of the department within scope of authority**
- Prepares clinic lists, identifies orders needed as required.
- Enters and maintains payroll records (include sick and vacation requests).
- Creating and managing Physician booking, Allied Health grids (calendar management) as required.
- Request/receives reports from external healthcare facilities as directed
- Able to handle multiple tasks simultaneously
- Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required.
- Proficient computer and keyboarding skills combined with the knowledge of medical terminology and training in order entry
- Experience in Office, Meditech and other electronic documentation systems essential

**EDUCATION**:

- Completion of high school or recognized equivalent is required.
- Completion of a Medical Terminology course is required.-
- Where these factors are rel

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