Part-time Guest Services Representative

2 weeks ago

Ottawa, Canada Cushman & Wakefield Full time

Job Title

Part-Time Guest Services Representative

Job Description Summary

Be an active, efficient and effective member of the Guest Services TEAM
Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
Act as a liaison with tenants
"Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

**Job Description**:
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings

**Sale of Mall Gift Cards which includes**:
daily deposits
shift reports and logs
distribution of gift-with-purchase items
Opening & Closing duties as per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events as per the Makerting Director
Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
Professionally respond online to customer service inquiries on KIPSU
Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Other duties as assigned by the Guest Services Supervisor
And most importantly, ensuring that our Customer's leave our shopping centre happy with all of their needs met

**Qualifications**:
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings

**Sale of Mall Gift Cards which includes**:
daily deposits
shift reports and logs
distribution of gift-with-purchase items
Opening & Closing duties as per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events as per the Makerting Director
Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
Professionally respond online to customer service inquiries on KIPSU
Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Other duties as assigned by the Guest Services Supervisor
And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

**Qualifications**:
Excellent customer service skills with a drive to go above and beyond
Superior written and oral communication skills
Ability to work in a “team” environment
Various computer skills - Microsoft Office
Competent in Social Media, Facebook, Website, etc.

We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre.

must be accountable and punctual
Creative and self motivated

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