Installation & Repair Telus Technician
4 months ago
Seeking:
Energetic customer service-oriented individuals for the position of Telus Field Installations and Repair Technician.
About Us: At Worldwide, we understand that staying connected is vital in today's world. We are the leading provider of wireline and wireless workforce solutions, ensuring hundreds of British Columbians stay connected with Telus' 100% fiber optic connection to the home. Our founder, once a technician like you, believed in creating a company where technicians are not just valued but celebrated. Join us and become a part of a team that values growth, independence, and exceptional customer service.
Job Description: We are seeking enthusiastic and skilled Fiber Optic Installation & Repair Technicians to join our team in Victoria and surrounding areas. As a technician, you will be responsible for delivering an exceptional customer experience while preforming your day-to-day task including the installation of Internet, Optik TV, Home Phone, and Smart Home Security & Automation. You will troubleshoot, diagnose, and resolve service issues, educate customers on exciting bundles, and provide outstanding customer service.
**Responsibilities**:
- Reach out to customers prior to arrival, providing ETA.
- Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation.
- Install and diagnose cabling including, fibre, twisted pair, cat/5, coaxial.
- Assess current customer services and find value additions through bundling.
- Maintain accurate inventory of Telus supplied equipment.
- Stay up to date with new products, equipment, pricing, and everchanging technologies.
- Ensure reliability of all customer services using online test tools.
- Deliver a "5 Star" customer experience on every visit.
- Adhere to all applicable Health & Safety regulations.
- Present yourself in a polite and professional manner to gain the respect and trust from every Telus customer.
**Requirements**:
- Minimum Grade 12 education.
- Experience with low voltage cabling (twisted pair, coaxial, fiber optics).
- Familiarity with everyday hand tools, ladders, cordless drills, and computer hardware/software.
- Strong customer service background and sales abilities.
- Ability to work independently and as a team member.
- Valid Class 5 BC driver’s license.
- Physically capable of carrying and maneuvering a 60lbs extension ladder, climbing ladders multiple times a day, and lifting heavy objects.
- Positive, solutions-based attitude with excellent problem-solving skills.
- Availability to work 1 weekend and 1 evening shift (available until 7 pm) per week.
- Successful completion of a criminal background check.
- Self-motivated and highly organized to manage workloads with mínimal direction.
- Excellent communication skills, both written and verbal
- Must be willing to work outdoors in changing weather conditions.
- Must be technically inclined and have a desire to learn.
- Able to provide a suitable work van/vehicle to carry all tools and equipment, equipped with a secure ladder rack on the roof. The vehicle must be white and within 10 years old.
- Means to provide or acquire all necessary tooling, laptop, and smart phone.
- Prior experience in telecommunications and/or working in the field independently
Pay and Benefits: We offer a competitive piece-rate model, ensuring your hard work is rewarded. In addition to piece-rate income, there is guaranteed hourly pay for your scheduled hours, providing financial stability even on slower days. We also have a robust bonus program that highly rewards productivity and performance along with lucrative sales commissions. As a part of our team, you will have access to paid training, growth opportunities, and a great benefits package.
**LINK TO OUR APPLICATION PAGE PLEASE COPY AND PASTE INTO NEW TAB**
Join Worldwide, where your skills are valued, your growth is encouraged, and your contribution makes a difference
**Salary**: $55,000.00-$90,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: Victoria
Pay: $55,000.00-$90,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Flexible language requirement:
- French not required
**Language**:
- English (preferred)
Licence/Certification:
- Class G Licence (preferred)
Work Location: On the road
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