Fiber Optic Internet Technician Contractor

5 months ago


Victoria, Canada Worldwide Full time

**We Are now offering up to $8000 signing bonus for contractors with experience. Must provide your own vehicle and tools.**

**About Us**:At Worldwide, we understand that staying connected is vital in today's world. We are the leading provider of wireline and wireless workforce solutions, ensuring hundreds of British Columbians stay connected with Telus' 100% fiber optic connection to the home. Our founder, once a technician like you, believed in creating a company where technicians are not just valued but celebrated. Join us and become a part of a team that values growth, independence, and exceptional customer service.

We are seeking enthusiastic and skilled Fiber Optic Installation & Repair Technicians to join our team in Victoria and surrounding areas. As a Technician, you will be responsible for delivering an exceptional customer experience. Your day-to-day tasks will include installation of Internet, Optik TV, Home Phone, and Smart Home Security & Automation. You will troubleshoot, diagnose, and resolve service issues, educate customers on exciting bundles, and provide outstanding customer service.

**Responsibilities**:

- Dispatch from home to customer locations using company-provided tablet/phone apps.
- Reach out to customers prior to arrival, providing ETA.
- Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation.
- Run wiring, outlets, and building infrastructure.
- Assess current customer services and find value additions through bundling.
- Maintain accurate inventory information of Telus supplied equipment.
- Ensure reliability of all customer services using online test tools.
- Deliver a "5 Star" customer experience on every visit.
- Adhere to all applicable Health & Safety regulations.

**Requirements**:

- Minimum Grade 12 education.
- Experience with low voltage, electrical, cabling (twisted pair or fiber optics).
- Familiarity with everyday hand tools and computer hardware/software.
- Strong customer service background and sales abilities.
- Ability to work independently and as a team member.
- Valid Class 5 BC driver’s license.
- Physically capable of carrying and erecting a 60lbs ladder, climbing ladders multiple times a day, and lifting heavy objects.
- Positive, solutions-based attitude with excellent problem-solving skills.
- Availability to work 1 weekend and 1 evening shift (available until 7 pm) per week.
- Successful completion of a criminal background check.

**Pay and Benefits**:We offer a competitive piece-rate model, ensuring your hard work is rewarded. In addition to piece-rate income, there is guaranteed hourly pay for your scheduled hours, providing financial stability even on slower days. We also have a robust referral commission bonus program. As a part of our team, you will have access to paid training, growth opportunities, and a great benefits package.

**How to Apply**:If you are a dedicated, skilled, and customer-focused individual, we want to hear from you. Only applicants currently located in Canada will be considered.
- Join Worldwide, where your skills are valued, your growth is encouraged, and your contribution makes a difference_

**Salary**: $60,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Signing bonus

Work Location: In person



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