Account Manager

4 months ago

Ottawa, Canada Russell Hendrix Foodservice Equipment Full time

**What We Do**:
At Russell Hendrix Foodservice Equipment, we’re passionate about providing high-quality equipment, supplies, and services to the foodservice industry. For over 80 years, we’ve been a trusted partner to restaurants, hotels, and institutions across Canada. Our mission is to help our customers succeed by providing them with the tools they need to run efficient and profitable operations.

**Working For Us**:
We’re a team of dedicated professionals who take pride in our work and value collaboration, innovation, quality, and customer satisfaction. Our culture is one of respect, integrity, and accountability, and we’re committed to providing our employees with the support and resources they need to reach their full potential.

As a member of our team, you’ll have the opportunity to work with some of the best and brightest people in the industry, and to make a real impact on the success of our customers. We offer competitive compensation packages, comprehensive benefits, ongoing training and development opportunities, as well as opportunities for growth and advancement within the company.

**What You’ll Do**:

- Build and maintain high-level professional relationships, consistently present new ideas and solutions to existing accounts, while managing the expectations of the client.
- Maintain professional relationships with the head office and customer; answer inquiries, resolve issues, and ensure a high level of customer service.
- Establish payment terms and negotiate prices, and work with AR to ensure accounts are in good standing. Prepare and review profit analysis reports monthly.
- Effectively communicate across all levels of the organization, including managing and motivating associated departments to achieve goals, and effectively organizing and chairing meetings with senior executives.
- Ensure client customized websites are up to date and reflect accurate prices and terms, as well as increasing/improving web offering.
- Prepare goals and strategically plan for sales; create marketing initiatives to promote increased sales to existing accounts.
- Managing the product list; delisting items, replacements, innovative products, cost savings etc. and properly set up distribution centre’s with correct inventory, establishing performance expectations.
- Adhere to all company policies and procedures and contribute to a healthy and safe workplace.
- Lead the planning and execution on projects of all sizes with little to no oversight from Project Sales Manager, including conducting client/contractor meetings; facilitation with site and distribution staff; preparation of all levels of project reports; definition of full scope of project work and requirements; assembly, coordination, and mentorship of project staff; tracking project deliverables; day-to-day operational project management including Health and Safety requirements; and completion of project including meetings and project result assessments.

**Desired Skills and Experience**:

- You have a diploma or bachelor’s degree in a related field.
- You have at least 4 to 5 years of relevant foodservice knowledge/experience.
- You have outstanding communication skills, both written and verbal, and have experience communicating across multiple levels within an organization.
- You have excellent organizational, strategic, planning and implementation skills.
- You are highly proficient in the Microsoft Office Suite, with emphasis on Excel and Outlook. Additional experience with Traverse would be an asset.
- You have demonstrated capability of managing many projects/tasks simultaneously.
- You have a strong attention to detail.
- You have strong analytical and numeracy skills.
- You are willing to travel, as required.
- You are self-motivated and are able to work with little supervision.
- You are adaptable, able to work individually and in a team environment.

**What’s In It for You**:

- An annual incentive bonus.
- Comprehensive health and dental benefits package.
- $400 per year fitness subsidy.
- Dynamic and inclusive work environment.
- Paid sick days.
- Excellent employee discount.
- Opportunity for growth.
- Russell Hendrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Russell Hendrix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment._

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