Menu Process Manager

3 months ago

Richmond, Canada Boston Pizza International, Inc. Full time

**BOSTON PIZZA INTERNATIONAL INC.**:
**Position Title**: Menu Process Manager

**Department**: Technology

**Location**:Richmond, BC

**Why Work With Us**:

- Incredibly fun culture with an opportunity to make a difference on a large scale.
- Support the professional development by funding continuing education courses, seminars, conferences and professional association memberships.
- Competitive base salary, performance-based bonus program, and RRSP matching.
- Excellent healthcare benefits and generous time off policies.
- A robust performance review process that includes individual development plans.
- A proven track record for promoting internal talent - ask us about it
- A tight-knit team that will support you every step of the way in your new role.
- Boston Pizza is focused on giving back to the communities we work in; there are several opportunities to volunteer with our Future Prospects Foundation including a Humanitarian Build in the Dominican Republic each year.

**Duties and Responsibilities**:
Including but not limited to:

- Works with the Category Management team on analysis of competitive menus and food trends to support culinary menu strategy and improve item/category performance.
- Manages promotions as well as the annual adds, deletes and changes review of menu items, including the consultation/feedback from internal stakeholders to determine the final recommendation for all versions.
- Works with the Training & Development team on the development and support for in-restaurant training materials, online content, and in-market training seminars.
- Works with the Operations team in soliciting, communicating, and coordinating operational feedback and best practices.
- Works with IT in ensuring the necessary information is delivered for in-restaurant point-of-sale programming, as well as website and e-commerce updates. Also responsible for advising third-parties (e.g. Skip the Dishes) of Menu updates.
- Manages the Main Menu project schedule and works with cross-functional teams to ensure completion of tasks, adherence to schedule, and scope/quality control.
- Coordinates and facilitates the weekly Menu Team meetings; as well as coordinating action items with responsible individuals.
- Provides timely communication to the BPI Executive team, internal departments, and Franchisees on all Menu related updates and activities.
- Provides reporting against Key Performance Indicators (KPIs) related to the overall menu process.
- Leads post-mortem analysis on each Menu process and provides recommendations for future process implementation.
- Acts as liaison between Menu Captains (Franchisees) and internal teams to support in the pricing and proofing process.
- Communicates all copy, creative and pricing changes to internal cross-functional team.
- Manages the pricing process to gather all pricing into the Menu Pricing Analytics Tool (PAT).
- Facilitates the copy creation and proofing process.
- Sets up new store openings with complete menu orders.
- Other key projects as assigned.

**Skills & Experience Required**:

- Post-secondary education, with a preferred focus on marketing, business, or commerce.
- Ideally, 3-5 years working experience in a project coordination or operational role within a medium to large scale Enterprise.
- Strong ability to foster relationships and work effectively within a varied, dynamic team.
- Proven project management experience, managing cross-functional projects / programs heavily dependent on functional inputs.
- Experience and/or certification in a related discipline such as Project Management, Six Sigma, Lean, or similar is a tremendous asset.
- Experience working in a restaurant in any capacity is an asset.

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