Operations Supervisor

5 months ago

Haileybury, Canada Stock Transportation Full time

**Getting students to school safely, on time and ready to learn.**

**Stock Transportation** has decades of experience in providing safe and reliable transportation to students across Canada. Stock is also part of a much larger family who come together as **National Express LLC (NELLC)**. NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. We are currently seeking an **Operation Supervisor** on contract for our Customer Service Centre (CSC)

**Responsibilities**:

- Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
- Provides staff leadership by promoting and ensuring safe, efficient and effective operations
- Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
- Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
- Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
- Oversees compliance with state and district regulations
- Attends meetings with School District Representatives and represents company in professional manner
- Prepares and submits required customer-related reports in a timely manner.
- Documents and manages customer or employee complaints and review customer survey data
- Responsible for knowledge of CSC contracts and accompanying operational requirements.
- Collects and audits employees' time sheets.
- Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
- Approves all expenditures in accord with company guidelines.
- Ensures the effective utilization of vehicles.
- Oversees the optimization of vehicle routing

**Qualifications**
- High School diploma or equivalent. Some college preferred.
- 5 years" work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
- Supervisory experience preferred; specifically experience supervising/training a driver workforce
- Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
- Strong leadership skills and interpersonal skills
- Strong organizational and group presentation skills
- Well-developed multi-tasking and time management skills
- Possess a valid Commercial Driver"s License with appropriate endorsements
- Bi-lingual abilities a plus

Stock Transportation is an Equal Opportunity Employer

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