Manager, Primary Care

3 weeks ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Job Title**: Manager, Primary Care

**Status**: Regular Full Time

**Salary**: $45.728 - $53.798 / hour

**Benefits and eligibility**: Cost shared health and dental, HOOPP pension enrolment

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

**Job Summary**:
The Primary Care Manager is responsible for managing and operating the programs and services under the Primary Care portfolio. The Manager works as an integrated member of the inter-professional team and is responsible for supervising the health professionals on the team. We want to recruit a strong leader to manage the team and provide exceptional care. This leader brings experience and expertise in partnering with healthcare providers to build cohesive teams that offer safe, high-quality care to meet the needs of our vulnerable client population.

**Key Responsibilities**:

- Manage the day-to-day operations and activities of primary health care staff at Pinecrest-Queensway Community Health Centre (CHC) and our satellite site, South Nepean CHC.
- Ensure the team have appropriate levels of staffing and supplies.
- Recruit and manage the onboarding of new hires.
- Manage staff performance, including addressing performance issues and conducting performance reviews per organizational requirements.
- Provide leadership, support and assistance in managing challenging client encounters and setting limits with clients to ensure a safe environment for clients and staff.
- Coordinate the orientation, development, and training of clinical health providers.
- Work to increase access for vulnerable and marginalized populations,
- Work with the Director to lead program/operational planning, policy development, monitoring and evaluation, including data collection.
- Lead as appropriate or provide input, support and direction for service delivery coordinated with other providers internally and externally.
- Participate in initiatives to foster development or improved access to services, promote appropriate service models, and influence public and government policy as requested by the Director.

**Qualifications**:

- Minimum of 5 years of management and clinical staff supervision experience.
- Undergraduate degree from a recognized university in a healthcare discipline preferred or a management discipline.
- Clinical experience in a healthcare setting is preferred.
- Experience working in a community setting is an asset.
- Experience building cohesive teams and strengthening staff morale and engagement.
- Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset.
- Demonstrated knowledge of the Social Determinants of Health.
- Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community.
- Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences
- Experience with strategic planning, quality, and performance measurement tools is an asset.
- Experience leading Q.I. initiatives using quality improvement tools such as Lean management, Model for Improvement (I.H.I.), value stream analysis, Ishikawa diagrams, documented PDSA cycles, control charts, measurement for Q.I., spread and sustainability techniques.
- Experience and understanding of best practices in primary care and mental health care.
- Strong knowledge, proficiency, and utilization of electronic medical record systems; knowledge and experience with Practice Solutions Suite (P.S.S.) an asset.
- Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
- Energetic, responsive, reliable, flexible person and able to handle competing priorities.
- Strong analytical and decision-making skills
- Ability to work flexible hours and need a car to travel between sites.

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