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Escape Room Manager

4 months ago

Ottawa, Canada Escape Manor Full time

**Escape Room Manager. **Escape Manor, Ottawa's premier real-life escape room experience, is looking to grow its management team at our Ottawa locations.

We are looking for a dynamic, outgoing, and empathetic person. If this sounds like you and you thrive in a fun and challenging environment, please submit your resume and cover letter to us ASAP
- Requirements:_
- Excellent communication skills
- Ability to connect with guests and team members with ease
- Have a passion for entertaining people
- Ability to work well within a team setting
- Have good time management
- Hospitality or theatre experience is an asset
- Must be able to work evenings and weekends
- Bilingualism is valuable
- Job Profile:_

People:

- Hire, train, and maintain an exceptional team (using HR files)
- Schedule employees and determine optimal staffing levels
- Create development plans for leaders and front-line staff
- Establish and execute ongoing performance management programs
- Work with the RM on new menu ideas, staff incentives and monthly targets
- Manage labour costs in accordance with budget
- Develop a culture of service excellence and “cheerleading” to drive staff engagement

Facilities and Systems
- Keep the venue in pristine shape, including front and back of house areas
- Monitor and manage lounge, escape rooms and axe-throwing areas
- Check washrooms, storage and food service areas for cleanliness
- Maintain and continuously improve lounge activations and escape rooms
- Be an expert on brand standards, systems (POS, HR) and software and marketing tools
- Develop storage and inventory systems for escape room and lounge
- Ensure venue is fully stocked with all necessary supplies and backups

Food and Beverage Service
- Create and manage menus and F&B offerings
- Work with vendor representatives to develop strong account relationships
- Run table checks and engage guests in lounge
- Implement responsible alcohol service protocol and culture
- Monitor bar and floor cleanliness and flow

Community Outreach and Digital Marketing
- Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locals and events conducive to our market
- Creating an outreach sub calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated
- Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels

Guest Services and Other
- Pre-intro to any larger groups coming in that week
- Follow-up thank you and feedback call to all larger groups
- Promote and respond to customer reviews on socials
- Develop and distribute marketing collateral as appropriate
- Other management tasks as assigned or required from time to time

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: No more than 44 per week

**Benefits**:

- Discounted or free food
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- Escape Host: 3 years (preferred)
- Management: 3 years (preferred)
- Theater: 2 years (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

Application deadline: 2023-11-10