Server

6 months ago

Ottawa, Canada Escape Manor Full time

**Escape Manor is opening a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location will have upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.**

The Manor Lounge will offer full lunch and dinner as well as late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and group menus will impress and wow the 60-seat lounge, 40-seat parlour, 20-seat bar and the 100-seat patio.

Escape Manor is putting the fun back into hospitality and needs a fantastic dedicated and hardworking individuals to join our dream team

As a Server with Escape Manor, you will be an ambassador for the exceptional service and fun that is to be expected from our one-of-a-kind lounge experience. Your warm, attentive guest service, passion for mixology or combination of both are worth raising a glass to

**Summary of Responsibilities**:
Reporting to the FOH Manager, and General Manager, responsibilities and essential job functions include but are not limited to the following:

- Leads the Team in always performing at the highest standards.
- Consistently offer professional, friendly and engaging service.
- Assists guests regarding all beverage menu items in an informative and helpful way.
- Mix drinks and participate in inventory control measures.
- Participates in the creation of new drinks and sales strategy.
- Responsible for making sure service to guests is delivered in accordance with Escape Manor Service Standards at all times.
- Manage billing according to procedures and responsible for carrying petty cash.
- In charge of reporting any maintenance of the workplace needed and of its adjacent areas on a daily basis.
- Be an ambassador for Escape Manor and maintain a professional and neat appearance.
- Follow all safety and sanitation policies when handling food and beverage.
- Always have full knowledge of beverage lists and promotions.
- Always have full knowledge of all menu items, garnishes, contents and preparation methods.
- Have full knowledge of all lounge activations and game add-ons
- Assist guests regarding escape room and axe throwing experiences and booking
- Other duties as assigned

**Qualifications**:

- Previous bartending/serving experience required
- Excellent knowledge of all beverage products
- Previous point of sale system experience an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Smart Serve Certification required

**Physical Aspects of Position (include but are not limited to)**:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting

**Job Types**: Full-time, Part-time

**Salary**: From $16.55 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- Serving: 2 years (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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