![SIGVARIS Corp](https://media.trabajo.org/img/noimg.jpg)
Customer Care Representative
1 week ago
**GENERAL DESCRIPTION**
**GENERAL DESCRIPTION**
The Customer Care Representative contributes to Sigvaris’ success by effectively managing key relationship and expectations with customers and collaborates and support the Sales team to resolve customer issues.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Handles outbound and inbound customer calls
- Participates and assists in Sigvaris-held seminars
- Documents customer calls and provide feedback to Sales team
- Enters data in Genesys Cloud, Veeva and Syspro
- Provides complete administrative support to the Sales team
- Maintains comprehensive records of correspondence with customers
- Follows up with customers through written correspondence and phone calls.
- Aids & support with other projects as required.
- Maintains a close communicative relationship with the sales team on all matters that have an impact on the customer relationship
- Works a full-time 40 hour schedule
- Remains available for shifts assigned in advance with in a time frame of 8 AM - 7 PM, Monday to Friday
**EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS**
- College degree in a business-related field or relevant experience
- Experience in a customer-facing environment (hospitality, retail, customer service, etc.)
- Microsoft Office
**PHYSICAL REQUIREMENTS**
Sitting, wearing a headset for 8 hours a day to speak on the telephone
**Competencies and Skills**:
- Excellent language skills (oral and written) in English and French
- Good time management and organizational skills
- Ability to work under pressure and deadlines
- Ability to interface effectively across Customers, Sales, Warehouse and Accounting functions
- Proactive and creative thinker
- Customer focused
- Excellent active listening skills
- Personal Accountability
- High degree of accuracy of work
- Results Orientation
- Positive upbeat attitude
- Data entry and administrative skills
- Basic knowledge of Excel, Word, Teams and Outlook
- Interpersonal skills
**Other requirements**:
Must be willing to undergo a background check
Must be bilingual (English and French)
Must be available for full-time work, with shifts assigned by management, Monday to Friday 8 AM - 7 PM
**Salary**: From $22.20 per hour
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application question(s):
- Please describe an error you made?
- Will you be able to reliably commute to our Montreal office at 8423 Chemin Dalton.
- Do you have high speed internet at home?
**Education**:
- AEC / DEP or Skilled Trade Certificate (required)
**Experience**:
- Customer facing: 1 year (required)
**Language**:
- English & French Fluently (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: Hybrid remote in Mont-royal, QC
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