![Cummins Inc.](https://media.trabajo.org/img/noimg.jpg)
Field Service Manager
4 days ago
**Field Service Manager**
**Description**
**Field service Manager**
- Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.
- Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
- Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Regularly reviews key performance indicators for service operations and addresses issues and opportunities.
- Ensures the volume of work produced meets company standards and ensures customer satisfaction.
- Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
- Established positive and professional working relationships with key customers.
- Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.
**Qualifications**
**Skills**
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
Ensures accountability - Holding self and others accountable to meet commitments.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
**Education, Licenses, Certifications**
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience**
Significant level of relevant technical experience, including supervisory experience, required.
Manages field service operations for Regina & Saskatoon Saskatchewan, including staff on the FS Team.
Provide reports with timely and constructive performance feedback to develop employees and provide opportunities that enhance employee career growth.
Lead continuous improvement activities by reviewing, changing, and improving processes in line with customer expectations/organizational goals.
Regularly reviews key performance indicators for service operations, addressing issues and opportunities.
Establish positive and professional working relationships with key customers.
Travel required to manage the team, on site team visits, customer visits and safety tasks.
**Job** SERVICE
**Primary Location** Canada-Saskatchewan-Regina-Canada, SK, Regina, Cummins Western Canada
**Job Type** Experienced - Exempt / Office
**Recruitment Job Type** Exempt - Experienced
**Job Posting** Apr 5, 2024, 12:00:00 PM
**Unposting Date** Ongoing
**Organization** Distribution Business
**Role Category** Onsite
**Relocation Package** Eligible
**Req ID**: 240002G7
-
Field Service Manager
2 months ago
Regina, Canada Cummins Full time**Field service Manager** - Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team. - Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth. - Leads continuous improvement activities by reviewing,...
-
Field Service Manager
2 weeks ago
Regina, Saskatchewan, Canada Cummins Full timeField service Manager Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team. Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth. Leads continuous improvement activities by reviewing, changing,...
-
Field Manager
2 weeks ago
Regina, Canada Paladin Airport Security Services Full timeField Manager **We are currently recuiting two Field Managers on a permanent bases out of Regina Airport.** **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the opportunity to advance...
-
Field Manager
2 weeks ago
Regina, Saskatchewan, Canada Paladin Airport Security Services Full timeField ManagerWe are currently recuiting two Field Managers on a permanent bases out of Regina Airport.Why Paladin?Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. You receive top industry wages You have the opportunity to advance and grow your career...
-
Field Service Technician
4 weeks ago
Regina, Canada Premier Tech Full timeAmong the responsibilities, a **service technician — automated systems** will provide service to customers by travelling directly to the field and perform maintenance and upgrades on new and existing industrial automation and packaging equipment. They will support customers in achieving their goals by offering various consulting services and providing a...
-
Field Service Technician
3 weeks ago
Regina, Canada GCM Consultants Full time**Field Service Technician - Client in manufacturing industry** **Position Summary**: Support business customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities include the following**: - Supervise, advise...
-
Field Service Technician
4 weeks ago
Regina, Canada Xerox Full timeCity- Regina- State/Province- Saskatchewan- Country- Canada- Department- Technical Customer Services- Date- Friday, May 12, 2023- Working time- Full-time- Ref#- 20022960- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level**Description & Requirement**: **About Xerox Holdings...
-
Field Services Specialist
4 weeks ago
Regina, Canada Anchor Managed Solutions Ltd Full timeSalary: **Summary**: The Tier 1 Field Services Specialist is responsible for providing first-level support to all company IT hardware, software, and end-user-related issues in the field. This role serves as the initial point of contact for troubleshooting and repair in various locations and environments. **Key Responsibilities**: - ** On-Site Support**:...
-
Field Service Representative
3 weeks ago
Regina, Canada H. A. Kidd and Company Limited Full time**Field Service Representative - Sewing notions, Arts and Crafts Retail** **Purpose**: The Field Service Representative is responsible for scanning, organizing, servicing, and maintaining retail displays in key arts and crafts stores across Canada. The company reserves the right to modify or reassign duties and responsibilities as needed. **Principal...
-
Field Service Technician
2 weeks ago
Regina, Saskatchewan, Canada Xerox Full timeCity- Regina- State/Province- Saskatchewan- Country- Canada- Department- Technical Customer Services- Date- Friday, May 12, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry LevelDescription & Requirement:About Xerox Holdings Corporation Purpose:Added...
-
Field Service Representative
1 week ago
Regina, Canada Stryker Full timeWhy customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Field Service Technician
2 weeks ago
Regina, Saskatchewan, Canada Burman and Fellows Group Full timeFIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional mannerResponsibilities and Duties: Perform connectivity and hardware troubleshooting and repair; Perform outlook...
-
Field Service Representative
2 weeks ago
Regina, Canada H.A. Kidd and Company Limited Full time**Job Title: Field Service Representative - Sewing Notions, Arts and Crafts Retail** **Purpose**:The Field Service Representative is responsible for scanning, organizing, servicing, and maintaining retail displays in key arts and crafts stores across Canada. The company reserves the right to modify or reassign duties and responsibilities as needed. **Rate...
-
Field Service Technician
7 days ago
Regina, Canada Integrated Power Services Full time**Who We Are**: Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and...
-
Field Service Technician
2 weeks ago
Regina, Canada Integrated Power Services Full time**Who We Are**: Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and...
-
Field Service Technician
4 weeks ago
Regina, Canada Shermco Industries Full time**About Shermco** Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and...
-
Field Service Technician
2 weeks ago
Regina, Canada BFG Enterprise Services Full time**FIELD SERVICE TECHNICIAN** **Role**: Reporting to the geographic Regional Service Manager, responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner. **Responsibilities and Duties**: -...
-
Field Service Technician
2 weeks ago
Regina, Saskatchewan, Canada Integrated Power Services Full timeWho We Are:Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.IPS...
-
Area Field Manager
6 days ago
Regina, Canada U-Haul Full time**Location**: 1535 Park St, Regina, Saskatchewan S4N2E9 Canada Are you a self-starter? Are you tired of being locked down in an office all day? Do you crave the flexibility to manage, plan and execute your day-to-day workload? If so, then this opportunity is the one for you! As an Area Field Manager, you will be responsible for actively promoting the U-Haul...
-
Field Service Technician
2 weeks ago
Regina, Saskatchewan, Canada Shermco Industries Full timeAbout ShermcoSince 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local...