![TD Bank](https://media.trabajo.org/img/noimg.jpg)
Manager, Customer Experience
3 weeks ago
409343BR
Retail Banking - Management
Charlottetown, PE
May 12, 2023
Company Overview
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact
**Job Description**:
Do you have a natural ability for people management and a passion for providing an extraordinary customer experience? Can you mentor a team to champion a relationship of trust and confidence with customers and amongst each other? Then we have an excellent opportunity for you. We are currently hiring for the position of **Manager, Customer Experience **where you will build, guide and inspire a team to accomplish personal development objectives.
In this role, a typical day at work may look like:
- Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary
- Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines
- Liaise with partners to provide customers with the best banking solutions to their financial needs
- Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence
- Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed
- Keep the team updated about end-to-end processes, policies, procedures, TD’s Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience
- Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team
- Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines
**Requirements**:
- Undergraduate degree with over 2 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful communicator who can exchange ideas and customer information in a concise and logical way
- A self-initiator with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to delegate duties and work expertly with customers and employees in a fast-paced work environment
- A dedicated people manager who can coach and handle a team for effective customer experience
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Finance & Insurance Manager
3 weeks ago
Charlottetown, Canada Experience Hyundai Full timeSteele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Experience Hyundai **is seeking a** Finance and Insurance Manager to join our team!** As the **Finance and Insurance Manager** at **Experience Hyundai**, you will...
-
Customer Experience Coordinator
2 weeks ago
Charlottetown, Prince Edward Island, Canada Next Level Group Full timePosition Summary:Join our client's dynamic team as a Customer Experience Coordinator where you'll be the vital link between our client and its valued customers. As the first point of contact, you'll handle inquiries, resolve complaints, and ensure a seamless experience for all. With opportunities to master product knowledge, streamline processes, and enhance...
-
Customer Experience Coordinator
2 weeks ago
Charlottetown, Prince Edward Island, Canada Next Level Group Full timeCustomer Experience Coordinator Our Industry leading client, Hansen Solar Energy (a division of Hansen Electric), is seeking a Customer Experience Coordinator where you'll be the vital link between Hansen Solar Energy and their valued customers. As the first point of contact, you'll handle inquiries, resolve complaints, and ensure a seamless experience for...
-
Customer Experience Coordinator
4 weeks ago
Charlottetown, Canada Next Level Group Full timeCustomer Experience Coordinator Our Industry leading client, Hansen Solar Energy (a division of Hansen Electric), is seeking a Customer Experience Coordinator where you'll be the vital link between Hansen Solar Energy and their valued customers. As the first point of contact, you'll handle inquiries, resolve complaints, and ensure a seamless experience for...
-
Customer Experience Representative
2 weeks ago
Charlottetown, Canada Island Petroleum Full timeIsland Petroleum is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and...
-
Customer Experience Associate
2 weeks ago
Charlottetown, Prince Edward Island, Canada Scotiabank Full timeCustomer Experience Associate - Charlottetown, PE (30 Hours / Week)Customer Experience Associate - Charlottetown, PE (30 Hours / Week) Requisition ID: # Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our...
-
Customer Experience Representative
19 hours ago
Charlottetown, Canada Parkland Fuel Corporation Full timeCharlottetown, PE | Island Petroleum 155 Belvedere Ave Charlottetown, PE C1A 7K2, CAN Charlottetown, PE | Island Petroleum 155 Belvedere Ave Charlottetown, PE C1A 7K2, CAN Island Petroleum is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading...
-
Customer Experience Representative
1 week ago
Charlottetown, Canada Parkland Corporation Full timeIsland Petroleum is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region...
-
Customer Experience Representative
3 days ago
Charlottetown, Canada Parkland Fuel Corporation Full timeCharlottetown, PE | Island Petroleum 155 Belvedere Ave Charlottetown, PE C1A 7K2, CAN Charlottetown, PE | Island Petroleum 155 Belvedere Ave Charlottetown, PE C1A 7K2, CAN Island Petroleum is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading...
-
Customer Experience Representative
1 week ago
Charlottetown, Canada Parkland Full timeIsland Petroleum is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and...
-
Customer Experience Representative
6 days ago
Charlottetown, Canada Indigo Books & Music Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Sales Representative
2 months ago
Charlottetown, Canada Experience Hyundai Full time**Experience Hyundai is currently seeking a Sales Representative to join our team!** Here is your opportunity to put your sales career into drive. No experience? No problem - we will set you up for success with our training process! As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible...
-
Service Advisor
6 days ago
Charlottetown, Canada Experience Hyundai Full timeSteele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Experience Hyundai **is seeking a** Service Advisor **to join our team! As a **Service Advisor** with** Experience Hyundai**, you will be the primary point of...
-
Customer Experience Associate
4 weeks ago
Charlottetown, Canada Scotiabank Full timeRequisition ID: 182494 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Experience Salesfloor Associate
3 weeks ago
Charlottetown, Canada Walmart Canada Full time**Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...
-
Cosmetics Customer Experience Sales Floor Associate
2 months ago
Charlottetown, Canada Walmart Canada Full time**Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...
-
Charlottetown, Canada Walmart Canada Full time**Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...
-
Customer Success Manager
2 weeks ago
Charlottetown, Prince Edward Island, Canada Tracktile Full timeTracktile - simple, effective, and powerful software for Food & Beverage Manufacturers.Tracktile provides a broad yet simple solution that allows manufacturers to trace the complete lifecycle of the consumable products they produce.We do this by providing a means for manufacturers to model their existing real-world production process within the application...
-
Customer Success Manager
3 weeks ago
Charlottetown, Canada Tracktile Full timeTracktile - simple, effective, and powerful software for Food & Beverage Manufacturers.Tracktile provides a broad yet simple solution that allows manufacturers to trace the complete lifecycle of the consumable products they produce.We do this by providing a means for manufacturers to model their existing real-world production process within the application...
-
Customer Success Manager
3 weeks ago
Charlottetown, Canada Tracktile Full timeTracktile - simple, effective, and powerful software for Food & Beverage Manufacturers.Tracktile provides a broad yet simple solution that allows manufacturers to trace the complete lifecycle of the consumable products they produce.We do this by providing a means for manufacturers to model their existing real-world production process within the application...