Customer Experience Representative

4 weeks ago

Charlottetown, Canada Island Petroleum Full time

Island Petroleum is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and the Americas. As Parklanders our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customer, colleagues and communities further, faster.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Customer Experience Representative**

**Team and Location: Charlottetown, PEI**

**Minimum Starting Salary from: $18.50/hour**

**Position Summary**:
**Key Responsibilities**:

- Open and manage existing customer accounts by recording and maintaining account information
- Answers a high volume of customer calls and achieve Service Level of 85%
- Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
- Direct or escalate requests and unresolved issues to the designated resource
- Increase revenue through inside sales initiatives
- Perform customer verifications
- Perform credit verification using the Equifax credit tool
- Process credit card pre-authorizations and sales accurately
- Keep records of customer interactions and transactions through account comments
- Manage administration associated with customer accounts
- Communicate and coordinate with internal departments
- Other duties as assigned

**Qualifications and Skills**:

- Great interpersonal skills (internal/external), with relentless customer focus
- Good communication and listening skills
- Knowledge of customer service principles and practices
- Good data entry / keyboard skills
- Knowledge of administration and clerical processes
- Attention to detail and accuracy
- Problem solving skills
- Multi-tasking/prioritizing skills
- Self-starter, with the ability to be flexible
- Stress tolerance
- Experience with training and onboarding at Parkland or previous (Training SME)

**We Offer**:

- Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
- Participation in Parkland Pledge, an employee-driven charitable giving program.
- An employee referral program - earn up to $2000 for your referral.
- In-house learning and development opportunities, leadership training, international opportunities.
- Discount Programs and Educational Scholarship Programs for family members.
- A safety focused work environment and ongoing safety training.

Please note:
Commercial Brand: Island Petroleum

  • Sales Representative

    3 weeks ago

    Charlottetown, Canada Experience Hyundai Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Experience Hyundai** is seeking a **Sales Representative** to join our team! As a **Sales Representative** with **Experience**Hyundai**, you will connect with...

  • Customer Experience Representative

    3 weeks ago

    Charlottetown, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Representative

    4 weeks ago

    Charlottetown, Canada Kenmac Energy Inc Full time

    **Customer Service Representative** **Location**: Charlottetown, PEI **Full-Time** **About Us** At **Kenmac Energy Inc.**, we’re committed to providing reliable and efficient petroleum products to our valued customers across PEI. We’re looking for a friendly and organized **Customer Service Representative** to be the first point of contact for our...

  • Seasonal Customer Experience Representative

    1 day ago

    Charlottetown, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Representative

    4 weeks ago

    Charlottetown, Canada Rentokil Initial Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a...

  • Customer Experience Manager

    3 weeks ago

    Charlottetown, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Representative

    2 days ago

    Charlottetown, Canada Rentokil Initial Full time

    Customer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!Who are we?Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...

  • Seasonal Customer Experience Representative

    4 weeks ago

    Charlottetown, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Care Representative

    3 weeks ago

    Charlottetown, Canada Sonova Full time

    Charlottetown, CanadaCustomer Care Representative - 155258- Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...

  • Customer Service Representative

    3 weeks ago

    Charlottetown, Canada BMO Financial Group Full time

    684 University Avenue Charlottetown Prince Edward Island,C1E 1E3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Representative

    7 hours ago

    Charlottetown, Prince Edward Island, Canada FYidoctors Full time

    FYidoctors is a dynamic and growing eyecare provider looking for a highly skilled and customer-focused Customer Service Representative - Eyewear. As a representative of our brand, you will be the first point of contact with our patients and provide them with exceptional service and support.Your responsibilities will include educating clients about the best...

  • Cashier and Customer Service Representative

    4 weeks ago

    Charlottetown, Canada Kays Wholesale Full time

    As a Cashier and Customer Service Representative at Kays Wholesale, a wholesale cash and carry, you will play a key role in providing an excellent shopping experience for our customers. You will be responsible for handling cash transactions, assisting customers with their purchases, and maintaining a clean and organized checkout area. This role requires...

  • Service Advisor

    3 weeks ago

    Charlottetown, Canada Experience Hyundai Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Experience Hyundai **is seeking a** Service Advisor **to join our team! As a **Service Advisor** with** Experience Hyundai**, you will be the primary point of...

  • Service Manager

    4 weeks ago

    Charlottetown, Canada Experience Hyundai Full time

    Steele Auto Group is dedicated to delivering the Best Customer Buying Experience, striving to become the “Trusted Destination for Everything Auto” for both our customers and our team. At **Experience Hyundai**, we're looking for a versatile** Service Manager** to lead our service department, ensuring seamless operations, exceptional customer...

  • Counter Customer Service Representative

    2 weeks ago

    Charlottetown, Canada Graybar Full time

    **Job Brief**: The Counter Customer Service Representative (CCSR) provides our customers with a high customer service level which includes effectively handling customer inquiries and order processing. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in...

  • Customer Experience Specialist

    5 days ago

    Charlottetown, Prince Edward Island, Canada Eclipse Stores Inc Full time

    About UsEclipse Stores Inc. is a thriving women's clothing retailer with a large footprint in Canada. We pride ourselves on delivering exceptional customer experiences and creating a welcoming environment for our customers. As a Sales Associate in our Eclipse Store within the *Confederation Court Mall*, you'll be an integral part of our team, working closely...

  • Csr - Customer Service Representative

    4 weeks ago

    Charlottetown, Canada Hertz - Charlottetown PE Full time

    **General Responsibilities** The **Counter Sales Representative** is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and...

  • Guest Experience Representative

    3 weeks ago

    Charlottetown, Canada Fair Isle Ford Lincoln Full time

    At Fair Isle Ford, we believe that our success is enabled by a strong foundation built on our core values: Integrity, Accountability, Customer First, Loyalty, and Striving for Greatness. We are committed to creating a workplace that not only prioritizes excellence in customer service, but also fosters an environment where our team members can thrive. If...

  • Ft Customer Experience Manager

    3 weeks ago

    Charlottetown, Canada Michaels Full time

    Store - CHARLOTTETOWN, PE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...

  • Telephone Customer Experience Expert

    6 days ago

    Charlottetown, Prince Edward Island, Canada IO Solutions Call Center Full time

    **The Ideal Candidate:**We are looking for a highly motivated and skilled Sales and Customer Service Specialist who is passionate about delivering exceptional customer experiences. The ideal candidate will have excellent communication skills, a positive attitude, and strong persuasion and negotiation skills.**Key Responsibilities:**Interact with customers by...