Patient Care Specialist

4 days ago

SaintLaurent, Canada Specialty Health Network Inc. Full time

**Location**:
400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Why work at Specialty Health Network?**
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless

**Basic Function**
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

**Nature and Scope**
The Patient Care Specialist is the main point of contact for the patient, and in some programs, also the single point of contact for the group of physician clinics/offices within that territory. The Patient Care Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end to end support provided by this team will enhance the patient and physician

experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.

**What you will do**
- Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
- Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
- Informs the patient about all program offerings - for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
- Understands the molecule(s) in full detail
- Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
- Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
- Administers financial means tests and manages all aspects of financial assistance within the program as applicable
- Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training
- Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
- Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
- Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possbiel upon becoming aware of the event as per current policies and procedures

**What you will need**
- College Diploma or University degree is required
- 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)
- Experience with public (provincial and federal) and private third party drug reimbursement plans
- 2-3 years’ experience in a Customer Service or Call Centre setting
- Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
- Bilingualism (French & English) preferred
- Demonstrated ability to work successfully within a fast paced, team based environment
- Excellent communication skills, written and verbal, to interact effectively with patients and clients
- Demonstrated ability to analyze and interpret information, data, and

  • Patient Care Specialist

    6 days ago

    Saint-Laurent, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...

  • Patient Care Specialist

    6 days ago

    Saint-Laurent, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...

  • Patient Care Specialist

    6 days ago

    Saint-Laurent, Canada Shoppers Drug Mart Pharmaprix Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Patient Care Specialist

    6 months ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Location**: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...

  • Bilingual Patient Care Specialist

    1 month ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Patient Care Specialist

    1 month ago

    Saint-Jérôme, Quebec, Canada beBee Professionals Full time $55,000 - $75,000

    Job SummaryWe are seeking a compassionate and experienced Patient Care Specialist to provide high-quality care to our patients in Saint-Jérôme.About the RoleIn this role, you will collaborate with a healthcare team to deliver excellent medical care and support to individuals of all ages. Your primary responsibility will be to assess patients' conditions...

  • Patient Care Specialist

    1 month ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $50,000 - $70,000

    About Our CompanyAt beBee Professionals, we strive to deliver exceptional patient care in various settings.About the RoleWe are seeking a skilled Patient Care Specialist to join our healthcare team in Canada. In this role, you will provide quality nursing care to patients and work collaboratively with healthcare professionals to ensure coordinated...

  • Bilingual Patient Services Specialist

    1 month ago

    Saint-Laurent, Canada Compile Full time

    Job ID JR0121787 Category Patient Services, Medical & Medical Research McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and...

  • Bilingual Patient Care Coordinator

    7 months ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Location**: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...

  • Patient Care Supervisor

    2 months ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Pharmacy Team Member

    3 weeks ago

    Saint John, New Brunswick, Canada Lawtons Full time

    Join Our Pharmacy Team as a Patient Care SpecialistWe are seeking a highly skilled and compassionate Patient Care Specialist to join our pharmacy team at Lawtons. As a key member of our team, you will be responsible for providing exceptional patient-centered care and exceeding patients' expectations.About the Role:As a Patient Care Specialist, you will work...

  • Patient Care Coordinator

    4 months ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Bilingual Patient Care Coordinator

    4 weeks ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Bilingual Patient Care Specialist

    11 hours ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Bilingual Patient Care Specialist

    4 months ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Pharmacy Assistant

    3 weeks ago

    Saint John, New Brunswick, Canada Lawtons Full time

    Job Title:Pharmacy Assistant - Patient Care SpecialistAbout the Job:We are seeking a skilled Pharmacy Assistant to join our team at Lawtons, providing exceptional patient-centered care and exceeding patients' expectations.Responsibilities:Receive in-person and telephone refill requests and record deliveriesPill Pack AssemblySchedule professional clinical...

  • Bilingual Patient Care Specialist

    3 months ago

    Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Patient Care Specialist

    2 weeks ago

    Saint-Jean-sur-Richelieu, Quebec, Canada beBee Professionals Full time $55,000 - $75,000

    Overview:beBee Professionals in Saint-Jean-sur-Richelieu is a reputable healthcare provider seeking a compassionate and experienced Registered Nurse (m/f/d) to deliver high-quality care to our patients.Compensation Package:We offer a competitive salary of $85,000 - $110,000 per year, along with comprehensive health benefits.Job Responsibilities:The...

  • Patient Care Specialist

    3 months ago

    Saint-Jean-sur-Richelieu, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a compassionate Registered Practical Nurse (RPN) to provide quality nursing care to patients in various settings.Key Responsibilities:Assess patients' needs and develop individualized care plans.Administer medications and treatments as prescribed by physicians.Monitor patients' vital signs and report any changes in condition.Collaborate with...

  • Bilingual - Patient Care Specialist (Quebec)

    2 days ago

    Laurent, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...