Bilingual Customer Service Specialist

3 weeks ago


Richmond Hill, Canada Hunter National Recruitment Full time

_**Bilingual (ENG/FR) Customer Service Specialist**_
- **Onsite/Hybrid**:

- **Monday to Friday 8 am to 5 pm**:

- **Permanent Full Time**:

- **Benfits, 3 weeks vacation**

**Responsibilities include**
- Answering inboud calls ( individually approx 10 per day)
- Collaborate internally & externally with various stakeholders to ensure all required information is gathered, validated and detailed in the system.
- Utilize empathy, active listening to identify root cause, probe by asking questions to gather facts and that support client concern.
- Support field sales team with sample orders, complaints and other requests.
- Provide product support to clients & troubleshoot issues if required.

**Qualifications**:

- Fluently bilingual in both English & French
- Ability to travel to YORK Region
- Excellent verbal & written communication skills
- Keen ability to multi-task, prioritize and strong organizational skills
- Previous Call Center, Customer Service experience is required.
- A positive personality, enthusiastic and must be a team player

**Salary**: $45,000.00-$55,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Richmond Hill, ON

Expected start date: 2023-01-30



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