Manager, Digital Foundation

3 weeks ago

Mississauga, Canada Mercedes-Benz Canada Full time

Manager, Digital Foundation & Customer Services

Group: Mercedes-Benz Group AG

Description

**Manager, Digital Foundation & Customer Services**: Mercedes-Benz Canada needs stars like you

**What it means to be a star**

Without the stars that represent a team, a brand alone is incomplete.

Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.

The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.

We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story.

**How your role will add to the story**:
**A day in the life**

Strategy (10%)
- Prepare and deliver input for strategic, long term IT plan in collaboration and in line with the business strategic objectives, the IT mission infrastructure landscape vision and plan from HQ and NAFTA region.
- Building and maintaining senior management team relationship within the IT - respective market organization - and relevant IT functions in HQ and NAFTA region.
- Develop, steer and operationalize digital workplace and foundation roadmap in fostering appropriate growth and pace with technology to streamline efficiencies and in-house direct competencies.
- Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with company business objectives.

IT Infrastructure Operation and Application Support (30%)
- Sets service targets and continually tracks, analyzes, and reports on performance (i.e. efficiency, quality); monitors random incidents, records, statistics, and performance levels.
- Develops and implements effective policies, processes, and systems by closely collaborating with internal teams, identifies opportunities for continuously improving overall operational efficiency and customer experience.

Team/People Management (30%)
- Hire, develop, evaluate, reward, and retain a highly-qualified IT professionals
- Develop an entrepreneurial mindset to be able and obsessed to pursue possible improvement
- Foster a culture of innovation, transparency and accountability in IT.
- Promote a “business value first” mentality at all levels of the IT organizations.
- Ensure that organization has strong both traditional and digital capabilities to execute businesscritical objectives.
- Manage day to day operation and ensure all direct reports are in line with IT strategy and deliver with up-to-date skills.

Digital Workplace (20%)
- Develop vision, strategy and roadmap of digital workplace to align with pertinent business partners in effective execution.
- Drive digital transformation and efficiency improvement through innovation and the implementation of technology.
- Continuously improve the customer experience of those digital workplace products by collecting feedback, organizing workshops and exploring every possible opportunities with Business and external partners.
- Prepare and monitor IT operational budgets that meet prevailing objectives and constraints

Financial management (budget/actuals) (10%)
- Financial management (budget/actuals) within the delegation of authority frame.
- Manage and control all associated financial objectives within own responsibility and ensure that all operational budgets are achieved and further ideas for optimization derived
- Asses and anticipate projects and recommend appropriate action and resources
- Ensure planned projects within area of responsibility are delivered within agreed budget and time frame

Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.

**Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive**:
“Mercedes-Benz is more than a car brand; it’s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.”

“This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it’s rotations, international assignments, education programs and more.”

“As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike

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