Guest Services Agent/night Auditor

1 week ago


Fort Saskatchewan, Canada Stars Inn and Suites Full time

We are looking to add a Customer Service Oriented person to our team

This services member will be outgoing individual that understands what the spirit of hospitality is, a team player and with a get it done attitude. We are big on helping eachother out, making sure everyone is primed for success that day in all departments.

As Guest services agents will have an understanding of guest satisfaction and also a drive to do the job right. Understanding that you are responsible for the first impression of our property (including keeping things tidy). Checking in/out guests, Taking reservations and assisting guests, balancing your transactions after each shift, and beign hands on in the organziational flow and complete tasks as required by the shift you will be working.

As Night Auditor you'll be conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Guest Services Agent.

**DUTIES AND RESPONSIBILITIES**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' concerns that may arise during the night shift.
- Follow up on all guest concerns to ensure appropriate action has been taken.
- Compile information pass-on data to relay important messages regarding guest, housekeeping or maintenance issues to various department managers.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
- Present statements of charges to departing guests and receive payment.
- Daily accounting data entry and reconciliations
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Checking and accepting float and takings.
- Prepare hotel operating reports and complete audit package to laid-down standards.
- Maintain a high standard of personal hygiene and appearance.
- Provide exceptional customer service with a smile.

**Experience**:

- customer service: 1 year (preferred) OR just an awesome personailty we can train skills to.
- Sky Touch or Choice Advantage experience an asset
- Criminal Record Check Required

**Job Types**: Full-time, Permanent

**Salary**: Starting From $15.00 per hour

Hours: 11:00 pm - 7:00 am / 32-40 hour every week

Availability: Weekdays, Weekends, Holidays

**Job Types**: Full-time, Part-time, Permanent

Pay: From $15.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you have experience in reservations systems such as ChoiceAdvantage or SkyTouch?

**Experience**:

- customer service: 1 year (preferred)


  • Night Auditor

    3 weeks ago


    Fort Saskatchewan, Canada Days Inn and Suites Full time

    We are looking to add a Customer Service focused person to join our team! - **This services member will be outgoing individual that understands what the spirit of hospitality is, a team player and with a get it done attitude. We are big on helping each other out, making sure everyone is primed for success that day in all departments.**_ As Guest services...


  • Fort Saskatchewan, Canada Stars Inn and Suites Full time

    ***: The Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Guest Services Agent. **KEY DUTIES AND RESPONSIBILITIES**: - Maintain an inventory of vacancies, reservations and room assignments - Register...


  • Fort Saskatchewan, Canada Stars Inn and Suites Full time

    ***: The Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Guest Services Agent. **KEY DUTIES AND RESPONSIBILITIES**: - Maintain an inventory of vacancies, reservations and room assignments - Register...


  • Fort Saskatchewan, Canada Southfort Inn Full time

    Front Desk Agents are responsible for providing outstanding service to all our guests throughout their entire stay. Job duties of this position include: Greeting customers with a warm and engaging smile. Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date. Computes bills and assists...


  • Fort Saskatchewan, Canada Holiday Inn Express and Suites Full time

    Located at the city center of Fort Saskatchewan, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, and growing team, and are looking for energetic,...


  • Fort Saskatchewan, Canada Stars Inn - Motel Full time

    **Job Summary** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently while ensuring guest satisfaction. - Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette. - Handle guest requests and...


  • Fort Saskatchewan, Canada Lakeview Inns and Suites - Fort Saskatchewan Full time

    **KEY DUTIES AND RESPONSIBILITIES**: - Processes reservations, check ins and check outs. - Processes payments using Global Payments POS. - Processes cancellations and modifications. - Completes Night Audit reporting by following a checklist - Registers arriving guests and assigns rooms. - Coordinates guest room maintenance work with the maintenance...


  • Fort Saskatchewan, Canada Super 8 Motels Full time

    **Overview** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently while ensuring guest satisfaction. - Handle reservations and provide information about hotel services and amenities. - Respond to guest inquiries and resolve any issues promptly, maintaining high standards of...

  • Guest Services Agent

    2 weeks ago


    Fort Saskatchewan, Canada Stars Inn and Suites Full time

    Welcome guests in a warm and friendly manner and appropriately dressed in business attire. - Assists guests and owners in a friendly, proactive, and efficient manner with appropriate follow-up, as necessary. - Be aware of all essential aspects of hotel operations. - Collects payments from customers, ensures daily settlements are balanced. - Monitors lobby...


  • Fort Saskatchewan, Canada Comfort Inn & Suites Fort Saskatchewan Full time

    **Responsibilities**: - Respond to guest inquiries. - Greet guests and direct them to their destinations. - Answer phones and direct calls accordingly. - Manage reservations. - Calculate and record payments. - Perform basic math. - Explain hotel amenities and services. - Give directions to guests. **Salary**: $15.00-$16.00 per hour Flexible Language...

  • Hotel Night Auditor

    2 weeks ago


    Fort Saskatchewan, Canada Stars Inn And Suites Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Register arriving guests and assign rooms - Provide information on hotel facilities and services - Provide general information about points of interest in the area - Investigate and resolve complaints and claims - Process guests' departures,...

  • Front Desk Agent

    5 days ago


    Fort Saskatchewan, Canada Holiday Inn Express and Suites Full time

    Located at the city center of Fort Saskatchewan, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, and growing team, and are looking for energetic,...

  • Front Desk Agent

    3 weeks ago


    Fort Saskatchewan, Canada Stars Inn - Motel Full time

    **Job Summary** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently while ensuring guest satisfaction. - Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette. - Handle guest requests and...

  • Front Desk Agent

    2 weeks ago


    Fort Saskatchewan, Canada Hotel Equities Holiday Inn Express Fort Saskatchewan Full time

    Essential Duties: - Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities - Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested - Offer...

  • Night Housekeeper

    2 weeks ago


    Fort Saskatchewan, Canada Stars Inn and Suites Full time

    **Specific Skills** - Vacuum carpeting, area rugs, draperies and upholstered furniture - Pick up debris and empty trash containers - Handle and report lost and found items - Distribute clean towels and toiletries - Attend to guests' requests for extra supplies or other items - Make beds and change sheets - Provide basic information on facilities - Sweep,...

  • Front Desk Agent

    6 days ago


    Fort Saskatchewan, Canada Lakeview Inn and Suites Fort Saskatchewan Full time

    **KEY DUTIES AND RESPONSIBILITIES**: - Processes reservations, check ins and check outs. - Processes payments using Global Payments POS. - Processes cancellations and modifications. - Knows room locations, types of rooms available, and room rates. - Registers arriving guests and assigns rooms. - Coordinates room status updates with the housekeeping...

  • Night Labourer

    7 days ago


    Fort Saskatchewan, Canada M30 Retail Services Inc. Full time

    $20/hour - General Labourer - Temporary project (2 shifts) We are actively recruiting 4 temporary labourer(s) for an overnight store renovation project in AB - Fort Saskatchewan. This job is very physically demanding. You would be assisting in moving product and shelving units,discarding of construction material and assisting with other general laborer...

  • Front Desk Agent

    2 weeks ago


    Fort St. John, Canada PATARA HOLDINGS LTD. (1145089 B.C. LTD.) Full time

    Location = 10707 102 Street, Fort St. John, BC, V1J 5L3 Company Name = Motel Inn Fort St. John, BC (Patara Holdings 1145089 B.C. LTD.) Job Title = front desk agent Wage Rate = $17.00 / hour Vacancy = 1 vacancy Job Type = Permanent employment, Full time 40 hours / week Start Date = As soon as possible Employment conditions = Early morning, Morning, Day,...


  • Fort McMurray, Canada GAT Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Ramp Agent

    2 weeks ago


    Fort St. John, Canada Strategic Aviation Services Full time

    Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under the guidance of Lead GSA’s direct aircraft into the gate, load, unload and sort all luggage and freight, de-ice the aircraft, service lavatories, fill the aircraft’s portable water supply and direct the aircraft during gate...