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Front Desk Agent

1 month ago

Fort Saskatchewan, Canada Lakeview Inn and Suites Fort Saskatchewan Full time

**KEY DUTIES AND RESPONSIBILITIES**:

- Processes reservations, check ins and check outs.
- Processes payments using Global Payments POS.
- Processes cancellations and modifications.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and night rooms.
- Coordinates guest room maintenance work with the maintenance department.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Provides each guest with exceptional and personalized customer care to ensure every experience is memorable.
- Skilled in the use of front office equipment. (printer, fax, scanner ect)
- Ability to work a flexible schedule, including weekends and holidays

**APPLICABLE SKILLS**
- Excellent customer relations and typing skills with professionalism on the telephones.
- Must be detail oriented and have excellent organization and time-management skills
- Adaptable to change and be able to handle multiple priorities under pressure.

**How to apply**:
**In Person**:Drop off in person to Lakeview Inns & Suites 10115 88thAve, Fort Saskatchewan.

**Job Type**: Part-time

Pay: $17.00 per hour

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work Location: In person