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Receptionist / Office Administrator

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Delta, Canada Overhead Door Corporation Full time

**Role**:We have an immediate opening for an **Receptionist **/ **Administrative Assistant **located in the **Vancouver Branch **. Reporting to the Branch Manager, the Receptionist/Administrative Assistant is responsible for general office administrative duties as described below. This role is a permanent, full-time position.

**Responsibilities**:

- Handling phone calls and walk-in customers while providing excellent customer service
- General office administrative duties including filing, data entry, supplies management
- Preparation and processing of service invoices
- Assisting with Accounts Receivables as needed
- Handling timecards and subcontractor invoices for technicians
- Assisting the Service Department with incoming calls, order entry when required
- Providing back-up support for other areas as needed
- Maintaining document control and providing administrative support to the branch
- Maintaining a positive attitude and communication style with customers and employees in all circumstances
- Assisting in placing orders for our Residential serialized product
- Other duties, as assigned

**Skills**:

- Passionate about providing excellent customer service with ability to build strong customer relationships
- Superior telecommunication and interpersonal skills
- Above average attention-to-detail, analytical and problem-solving skills
- Strong organization and decision-making ability
- Strong ability to prioritize and handle multiple tasks concurrently
- Ability to respond to common inquiries or complaints from customers and other departments in a timely manner
- Ability to maintain confidentiality/privacy protocols
- Resourceful and a good problem solver
- Working knowledge of MS Office suite; Word, Excel, Outlook
- Willingness to learn products, systems and processes with an aptitude to learn and retain technical and product knowledge to properly direct phone calls and walk-in customers

**Qualifications**:

- 3+ years of progressive experience in a similar/related role
- Strong customer service and communication skills
- Ability to work as a team player, with mínimal supervision
- Maintains a positive attitude and learns quickly
- Ability to work under pressure and meet deadlines
- Efficient computer skills; experience with Microsoft Office Suite/Internet Explorer

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
Applications will be accepted until the position has been filled.

COMPANY:Creative Door