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Service Advisor

1 month ago

Cambridge, Canada Cambridge Volkswagen Inc Full time

**Job description**

Cambridge Volkswagen is a premier Volkswagen dealership committed to providing top-tier service and expertise to our customers. We pride ourselves on maintaining a positive and professional work environment where team members can grow and develop their skills in the automotive industry. We have opened the doors to our brand new state of the art building and are looking for good people.

**Job Summary**

We are currently seeking an experienced and professional Automotive Service Advisor to join our exceptional team. If you have a passion for all things customer service, sales and automotive, outstanding values and dedication to your profession, we want to hear from you

**Key Responsibilities**

**Customer Service Excellence**:

- Greet customers warmly in person, and on the phone, listen to their concerns with empathy and provide professional recommendations on how we can help.

**Appointment Scheduling**
- Efficiently schedule service appointments, manage timelines, and ensure workflow efficiency.

**Service Consultation**
- Explain necessary repairs, services, and costs clearly, while ensuring customer satisfaction and trust.

**Work Order Management**
- Create and manage service work orders, ensuring accurate documentation of customer requests, technician notes, and pricing.

**Liaison Between Customers and Technicians**
- Communicate customer concerns clearly and effectively to our technical team and relay technical explanations back to customers in an understandable manner

**Follow-up & Customer Retention**
- Conduct follow-ups on denied work, along with ensuring high levels of customer satisfaction and encourage repeat business

**Qualifications & Requirements**

**Experience**
- Strong Salesmanship
- 2+ yrs as an automotive service advisor in a dealership environment is preferable

**Technical Knowledge**
- Strong understanding of automotive repairs and maintenance. Experience with German vehicles is an asset, however not required to succeed in the role.

**Customer-Focused**
- Extraordinary passion for working with people. You feel a great sense of pride when providing unbridled levels of service.
- Strong communication and interpersonal skills with a commitment to excellence

**Detail-Oriented**
- Strong capabilities in organization and time management

**Other**
- Understanding of CDK or PBS is preferable.
- Valid Ontario Driver's License with a clean driving record
- Reliable transportation

**Why Join Cambridge Volkswagen. What We Offer.**
- Competitive salary based on experience
- Performance based bonus in sales and customer satisfaction
- Benefits package, including health and dental coverage
- Paid training and Volkswagen Certification programs
- RRSP matching
- Drive Thru with Alignment and Tire Checker
- Service porter for vehicle check in - to allow our advisors more time to focus on sales and customer relations.

**Job Types**: Full-time, Permanent

Pay: Up to $90,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- service advisor: 2 years (preferred)

Work Location: In person