Jr Operations Training

1 month ago

Saskatoon, Canada The Joint Cannabis Full time

**The Joint currently operates 8 locations in Saskatchewan**:

- **55-1244 Baltzan Blvd, Saskatoon**:

- **622 Circle Dr E, Saskatoon**:

- **1216 Idylwyld Dr N, Saskatoon**:

- **80-3030 Meadows Pkway, Saskatoon**:

- **126 22nd St W, Saskatoon**:

- **926 Victoria Ave, Regina**:

- **196 Massey Rd, Regina**:

- **420 Centre St, Assiniboia**

This position requires involvement in all operations across the organization, and will require both in person and remote leadership skills. As the Jr. Operations Training & Experience Lead, you will have oversight on merchandising, sales and promotions, customer service, and overall aspects of the operations that affect customer satisfaction. Additionally, you will assist in all training and development areas of operations, including hiring and recruitment, onboarding, training and development, and performance reviews.

**We are looking for dedicated team members to be responsible for the following (but not limited to)**:

- Be a Designated Responsible Person In Charge while on shift
- Act as a main point of contact while on shift for all teams
- Address team questions and concerns and provide direction whenever needed.
- Assist/engage in employee recruitment, onboarding, promotion, retention and termination activities
- Heavy oversight on positions in training
- Identify skill gaps and arrange training with team members.
- Handle customer questions, concerns & complaints, providing appropriate suggestions, solutions and alternatives
- Oversight on sales and offers, ensuring information is relayed accordingly, through merchandising, assets and conversation
- Auditing and upholding consistency across all locations within the organization, in both merchandising and display methods, as well as customer service expectations
- Ensure that merchandising and customer service standards comply with both provincial and federal regulations within the Recreational Cannabis Industry
- Act as a liaison between the Lead Management Team and the area’s locations by spending time working in-store and interacting with both retail staff and management
- Employee development & training plans including reviews, safety policies and procedures
- Document all activities within the area’s locations and be able to confidently report data to Lead Management for use in making important decisions for the district
- Guide, mentor, and manage lower level management and team members
- Conduct performance evaluation of team members and provide feedback for improvements
- Upholding the team to all company standards, policies, and health and safety standards
- Uphold a work environment that is conducive to positivity and superior customer service
- Identify business challenges and suggest appropriate action plans.
- Uphold and enforce all compliance and regulatory requirements of the Cannabis industry as outlined within the Federal Cannabis Act and Provincial Cannabis Regulations
- Conduct audits on various aspects of operations, including merchandising, organization, stock levels, and log sheets utilised for record keeping - both inventory and personnel related logs
- Positions will be stationed within the retail locations to ensure there is sufficient hands-on support and supervision for the teams below. You will be responsible for location opening and closing, and assisting customers when needed.

**Qualifications**:

- Prior merchandising experience is an asset
- Prior management experience in retail environment
- Prior experience using Point of Sale and Inventory Management system
- Prior experience with Microsoft Word or Google Drive system
- Ability to delegate and take ownership
- Ability to lead a team
- Ability to adapt is a must within an ever changing and evolving industry
- Excellent interpersonal and customer service skills
- Strong time management and prioritizing skills
- Must be 19+
- Must be able to obtain and maintain a valid Smart Choices Cannabis (Manitoba)
- Must be able to obtain and maintain a valid CannaSell (Saskatchewan)
- Must be able to provide us with a current Criminal Background Check
- Must be willing to work a flexible schedule, including evenings and weekends
- Valid driver's license and vehicle is a requirement
- Must be available to work across all Saskatoon locations, and willing to travel to our Regina and Assiniboia locations periodically

**This is an evening and weekend position. Applicants must be available to work 3:45pm to 11:45pm, Sunday through Thursday, and must have flexible availability between 7:15am-12:45am Friday and Saturday.**

**Salary**: From $19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Management: 1 year (preferred)

Licence/Certification:

- Smart Choices Certificate (preferred)
- Driving Licence (required)

Work Location:

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