Evening Houseperson

SCOPE AND GENERAL PURPOSE

Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintain Manga’s high standards of quality.

MAIN DUTIES

1. Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.

2. Empty room attendant carts of soiled linen and trash.

3. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

4. Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

5. Flip mattresses and move furniture as assigned by supervisor.

6. Carry out cleaning of areas within the property as laid down in the daily/weekly cleaning schedule

7. Immediately report any damage noted to company property

8. Carry out repeat cleaning as required due to weather conditions/traffic flow/human action in order to maintain standards of cleanliness and presentation in public areas as required by company policy.

9. Carry out deep cleaning duties as directed by the Supervisor on duty achieving standards required by company policy.

10. Carry out the duties of a Room Attendant as required by business demands achieving the speed and standards of cleanliness/presentation as set in company policy.

11. Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

12. Ensure full use of hazard awareness signs to alert guests/team members to potential hazards such as wet floors resulting from the cleaning process.

13. Use and clean equipment with care reporting any defective equipment

14. Report all maintenance faults as per Standards & Procedures Manual.

15. Carry out opening and closing procedures while ensuring accurate completion of any task lists/reports as required in the role of House Person and Room Attendant.

16. Ensure a timely response to guest requests for additional housekeeping supplies in accordance with company policy.

17. Report any lost and found following procedures

18. Assist in the set up, cleaning and break down of meeting rooms as per company standard Remove garbage from designated areas in line with property policy.

19. Assist in the receiving, storage, and distribution of supplies as per company standard Assist in the stripping of beds, collection and delivery of linen/terry from/to the floors in line with property policy.

20. Comply with attendance rules and be available to work on a regular basis.

21. Perform any other job related duties as assigned.

22. Assist in laundry area of hotel; sorting, washing, drying, folding and storing all hotel linens.

REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co
- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.

GENERAL STAFF RESPONSIBILITIES

1. To adhere to all matters relating to hygiene, health, safety and emergency procedures as laid down by law and by company policy.

2. To carry out any reasonable request.

3. To provide exceptional customer service with positive addressing of guest concerns/complaints in line with company policy.

4. To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company policy.

5. To be committed to achievement of the company, property and department Mission Statements.

6. To be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability.

7. To assist with team member orientation/training within the department as required by company policy.

8. To maintain standards of punctuality, uniform /dress code as appropriate to position and personal hygiene as required by property and company policy.

9. To be aware of and comply with company and house rules.

10. To contribute to energy conservation and ensure safe usage/storage of all materials/equipment/chemicals as per manufacturers’ instructions.

11. To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.

12. To assist with cleaning duties in order to maintain a clean and well-organized work area in line with property policy.

13. To adhere to the Property Crisis Communication Plan to ensure that inquiries from the media are responded to by the nominated spokesperson in line with company policy.

14. To contribute to the security of the bui