Outreach Worker

6 months ago

New Westminster, Canada Seniors Services Society of BC Full time

**ABOUT THE SOCIETY**:
Seniors Services Society is a community based non-profit charity located in New Westminster, B.C. We support older adults who are homeless or at risk of homelessness with housing navigation and supports to help them live independently. In addition, we provide knowledge mobilization and supports to individuals and agencies supporting seniors provincially.

**POSITION**:
Within the vision and mission statements of the Society, the Seniors Housing Outreach Worker's role entails delivering individualized outreach services to seniors who are homeless or in precarious situations. This involves managing a caseload of homeless and at-risk seniors, with the aim of helping them secure and sustain suitable housing and access services that contribute to their overall health and stability, both their short and long-term well-being.

**Key Responsibilities**:

- Manage outreach client files by working closely with all housing services staff. Manage client waitlist for services and work on cases based on priority.
- Provide one-on-one outreach in the community as assigned or virtual as needed.
- Ensure homeless clients have access to emergency shelters and resources available after hours in accessing a homeless shelter.
- Facilitate a full assessment of client’s housing needs.
- Assist clients in securing long-term housing and ensure that adequate supports are in place.
- Work to develop a step-by-step case plan/goals/expectation in securing a permanent housing.
- Liaise with housing providers, homeless shelters, and community partners.
- Maintain accurate and appropriate client records and case notes as required and prepare reports as requested.
- Advocate on behalf of clients with building managers to avoid or prevent eviction.
- Communicate honestly and clearly with clients about our ability to assist them therefore avoiding any unrealistic expectations by setting clear boundaries. Close client files if they are not appropriate for our services.
- Be able to remain professional under stressful and/or unsettling circumstances.
- Assist clients in obtaining safe, secure, affordable, permanent, and appropriate housing.
- Ensure all necessary supports are in place for clients by referring to appropriate resources and or setting up services as required within the community.
- Network with service providers and make referrals for your clients as appropriate including the health authorities and resources available in the community.
- Build working relationships with housing providers including BC Housing, Non-Profit Housing providers and private landlords in the market.
- Maintain accurate and appropriate records of the Programs as required and prepare reports as requested. Making sure case notes/filing are up to date.
- Being flexible in accommodating emergency client referrals with a short notice.
- Ability to have good time-management and multitasking.
- May be required to lift up to 40 lbs
- Represent the agency in the community when requested in a professional manner
- Must be willing to interact, engage and provide in person client outreach support by assisting clients in getting boxes for packing/coordinating moves and ensuring all supports are in place.
- Be willing to assist clients with light packing and moving if required
- Any other duties as required or assigned.

**QUALIFICATIONS**:

- Post-secondary education in any of the following categories: social work, community social service, mental health and/or addictions, or gerontology. A bachelor’s degree is preferred. Or equivalent life and work experience
- Minimum of two-year experience working with those who are homeless, living with mental health and/or addiction issues.
- Knowledgeable in community resources for seniors
- Understanding of systems that can lead to homelessness and/or poverty.
- Non-Violent Crisis Intervention certificate an asset
- First Aid certificate
- Must be willing to provide a criminal record check
- Ability to balance work/life

**Must have a valid Class 5 license and an** **insured reliable vehicle (required and essential)**

The successful applicant will be a self-driven and motivated individual who can work under minimum supervision. They must be able to build positive relationships with co-workers, volunteers, clients,

housing providers, and community stakeholders. Thorough knowledge of government and community resources and programs for seniors and those defined as, ‘hard to house’ a definite asset. The applicant will be a creative problem solver who can work under stress and remain calm under tight timelines. The applicant will be a highly organized individual who is detail oriented_**.**_
- **Salary range is $46,800 to $48,750 annually. A competitive benefits package is will be offered after successful completion of the four-month probation. This is a full-time regular position: 37.5 hours per week, Monday to Friday, 8:30 am to 4:30 pm.**_
- You are required to bring your vehicle to work everyday.

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