Sales Associate

7 months ago

Oshawa, Canada Fatface Full time

Role: Sales Associate

Location: Oshawa Centre

Contract: Permanent and fixed term opportunities available

Who are we?

For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living

and having more fun with those we love. Our purpose is to bring style and positivity to our

Customers' lives through the clothes we make, the things we do and the values we have. We

are Made for Life.

Equality and inclusion are not an aspiration but the standard. We promote and drive equality

within our workforce to ignite an inclusive foundation for us all to build from and truly

connect with our customers, colleagues and communities alike. You play a key part in

creating an environment free from prejudice, racism, sexism, harassment, bullying and any

other form of marginalisation in our workplaces.

Role Overview:
You put the customer at the heart of everything that you do, as the face of our business,

greeting and serving our customers in a friendly, enthusiastic and professional manner. You

are genuinely attentive and interested in our customers' needs and will have the opportunity

to learn all about our lovely products to ensure you can be as helpful as possible.

Role Responsibilities

Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
Resolving all customer issues effectively at store level in a timely and positive manner
Efficient and attentive service at the tills - processing POS (point of sale transactions) and thanking customers
Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
Keeping up to date with company product, activity and promotions
To abide by all FatFace policy and procedures

Skills and Experience

Experience in a customer service environment is desirable
Excellent interpersonal, organisation and communication skills
Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction
Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory
Team player - embracing every opportunity to be part of what's going on
Great time management
Demonstrates passionate commitment to the brand

Our Benefits Include:
Competitive Hourly Rate: $18/hour
Vacation Pay: 2 weeks (or 4% of earnings), accruing from your start date in role
Annual appraisal conversations with a clear roadmap to your career progression goals
Seasonal incentive programs - recognition and reward for exceeding store and individual goals
Merchandise discount: free uniform, 60% off regular priced product for you, your friends and your family
Perkbox: our online platform to use for amazing online discounts, home fitness, wellbeing content
Sabbatical Leave: opportunities to take 3-6-month sabbaticals based on length of service to explore life outside
Registered Retirement Savings Programmes with company contributions (based on eligibility)
Refer a friend scheme - recommend a friend for a management role in our stores and be rewarded with a voucher to treat yourself.
Enhanced Family Friendly Policies I.e., adoption leave, menopause leave
Day one access to Thrive - our online learning management system

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