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Location Manager

3 months ago

Calgary, Canada Budget Rent a Car Calgary Full time

**JOB DESCRIPTION: Location Manager**

Budget Rent A Car is looking for a full-time Location Manager for our Calgary location. As a Location Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.

You’ll start learning our business from day one while based out of one of our locations. You will be entrusted to serve customers and partners and the behind-the-scenes operational expert.

In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful.

**Position Responsibilities include**:
**OPERATIONAL**:

- Perform Customer Service Agent duties.
- Coach and support Customer Service and Sales Representative's to maintain or exceed standards of performance as outlined in their respective job descriptions and their personal sales goals.
- Ensure professional image of property, staff uniforms and vehicles through maintenance and cleaning.
- Staffing of location including scheduling and hiring & termination.
- Monitor employee performance, conduct performance reviews and implement disciplinary action as necessary.
- Liaise with the Training & Development Manager and assist with training/coaching and development of employees and the establishment of individual goals.
- Communicate and introduce all company polices, programs and concerns.
- Maintain security and condition of company assets including building, vehicle inventory, equipment, cash, receipts and documents.
- Conduct weekly reviews of all Customer Service and Sales Representative’s as well as vehicle spot-check inspections to ensure consistency with company standards.
- Plan and schedule local staff meetings as required and communicate all internal information, including Memorandums.
- Ensure all location reporting and daily business is completed in an accurate manner.
- Monitor on day-to-day basis all overdue vehicles and communicate with the Distribution Department to minimize Budget’s risk.
- Liaise with other locations to help with fleet activity including in and out of fleet, vehicle movement from city to city and location to location.

**BUSINESS MANAGEMENT & LOCATION PROFITABILITY**:

- Under the direction of the General Manager, develop forecasts for controllable expenses and vehicle requirements.
- Increase market share, solicit new business.
- Assist in accounts receivable collection.
- Meet or exceed projected revenue objectives.
- Meet or exceed incremental sales objectives.
- Ensure personnel costs are controlled and consistent with current business levels.
- Ensure all other controllable expenses fall within current business levels.
- Maintain or exceed planned vehicle utilization (80%) for the location.
- Submit regular Weekly Management reports.
- Attend and participate in all scheduled management meetings as may be required from time to time.

**CUSTOMER SERVICE**:

- Consistently deliver a level of service that meets/exceeds customer expectations and standards as defined by the company.
- Recommend and develop plans to improve the delivery of service to customers.
- Resolve customer complaints within the authority as determined by the General Manager and efforts should be made that every customer leaves the location satisfied.
- Ensure all internal communications regarding accidents, claims, distribution, human resources, are executed in a timely manner.

**Your Qualifications**:

- Bachelor's degree or Associate's degree is a plus
- Must have a minimum of 5 years previous experience in sales, management. Experience in car rental, hospitality, or tourism is a plus. Demonstrated ability to direct and motivate teams, as well as identify and grow talent.
- Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.
- No drug or alcohol related convictions on Driving Record within the past 5 years (i.e. DUI/DWI).
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work outside in all types of weather around vehicles.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

Work Location: In person

Application deadline: 2024-02-29