Managed Services Technician

2 weeks ago

Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

Job title: Managed Services Technician

Location: Gatineau, QC

Reports: Customer and operations support manager

Revision date: 3/29/24

Key Responsibilities:

- Install, update and maintain Antivirus Solution.
- Install, update and maintain Microsoft Patch Management.

Duties / Deliverables:

- Provide Managed services to all Solacom customers covered by these services
- You may be requested to perform work outside regular day shift schedule.
- Open service and trouble tickets on regular basis and update tickets to reflect actions taken, resolution achieved or further action required.
- Dispatch remote on-site technician if required.
- Work with customers and VARs to understand, troubleshoot and ensure problem resolution.
- Follow-up with customer to ensure customer satisfaction with resolution.
- Assessing existing systems and provide recommendations for improvement.
- Generate reports as required

Skills/Qualifications:

- Electronic Technician or Technologist Diploma/Telecommunication Technician or equivalent experience.
- 1 Years Network Operating Center or Customer Service experience.
- Willingness to work on a flexible schedule.
- Microsoft WSUS knowledge.
- Knowledge and experience of IP Networking.
- Good computer skills (Windows and Linux).
- Working knowledge of supported browsers
- Working knowledge of Microsoft Office.
- Good problem solving skills.
- Self-motivated and good judgment.
- Customer service, communication, listening and human relations skills are required in order to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member.
- Attention to detail, organizational and time management skills are essential in order to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast paced environment.
- Proven ability to work unsupervised.
- High level of professionalism and integrity.
- VoIP and Telephony experience is an asset.
- Good communication and written skills in English.
- Conversational French communication is an asset.
- Knowledge of standard equipment use in Central Office and remote sites is an asset
- May need to undergo a security background check.

**Comtech Telecommunications Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

Titre du poste : Technicien en services gérés

Lieu : Gatineau (Québec)

Relève de : Responsable du support client et des opérations

Date de révision : 3/29/24

Principales responsabilités:

- Installer, mettre à jour et maintenir la solution antivirus.
- Installez, mettez à jour et maintenez Microsoft Patch Management.

Fonctions / Livrables:

- Fournir des services gérés à tous les clients de Solacom couverts par ces services
- Il se peut qu'on vous demande d'effectuer des travaux en dehors de l'horaire normal des quarts de jour.
- Ouvrez les billets de service et d'ennui sur une base régulière et mettez à jour les billets pour refléter les actions prises, la résolution obtenue ou d'autres mesures requises.
- Dépêchez un technicien sur place à distance si nécessaire.
- Travaillez avec des clients et des VAR pour comprendre, dépanner et assurer la résolution des problèmes.
- Suivi avec le client pour assurer la satisfaction du client avec la résolution.
- Évaluer les systèmes existants et formuler des recommandations d'amélioration.
- Générer des rapports selon les besoins

Compétences/qualifications:

- Technicien en électronique ou technologue Diplômé/Technicien en télécommunications ou expérience équivalente.
- 1 an d'expérience dans le centre d'exploitation du réseau ou le service à la clientèle.
- Volonté de travailler selon un horaire flexible.
- Connaissance de Microsoft WSUS.
- Connaissance et expérience de la mise en réseau IP.
- Bonnes compétences en informatique (Windows et Linux).
- Connaissance pratique des navigateurs pris en charge
- Connaissance pratique de Microsoft Office.
- Bonnes compétences en résolution de problèmes.
- Auto-motivé et bon jugement.
- Les compétences en matière de service à la clientèle, de communication, d'écoute et de relations humaines sont nécessaires pour déterminer les besoins des clients, comprendre et relayer l'information, établir des relations positives, la confiance et la confiance et participer en tant que membre efficace de l'équipe.
- Le souci du détail, les compétences organisationnelles et de gestion du temps sont essentielles pour entrer avec précision les données, tenir des dossiers, se concentrer sur de multiples priorités et gérer des volumes d'alertes élevés dans un environnement au rythme rapide.
- Capacité prouvée de travailler sans supervision.
- Haut niveau de professionnalisme et d'inté

  • Managed Services Technician I

    3 weeks ago

    Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

    Job title: Managed Services Technician Department: Managed Services Reports to: Manager, Manage Services FSLA: Full-time Location: Gatineau, ON Last modified: 10/10/2024 **Company Overview**: Key Responsibilities: - Install, update and maintain Antivirus Solution. - Install, update and maintain Microsoft Patch Management. Duties / Deliverables: -...

  • Site Technician

    4 weeks ago

    Gatineau, Canada Qualnet Wireless Services Inc. Full time

    Qualnet is a Canadian company dedicated to wireless telecommunication installation and maintenance. We are looking for a Site Technician ideally with experience with multiple carriers and manufacturers. The Site technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our...

  • Project Management Technician

    4 weeks ago

    Gatineau, Canada U-Haul Full time

    **Location**: 60 Rue Jean-Proulx, Gatineau, Quebec J8Z 1W1 Canada Do you possess a variety of technical skills and are interested in helping people? Consider a position as U-Haul’s newest Project Management Technician. In this role you will help to maintain U-Haul structures to aid your colleagues in delivering the highest standard of care to customers....

  • Field Service Technician Ii

    3 weeks ago

    Gatineau, Canada SysMind LLC Full time

    **Job Title**: Field Service Technician II **Location**: Gatineau, QC **Duration**: Full Time **Job description** - As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. - Acting as a first line response to...

  • Motor Service Consultant

    23 hours ago

    Gatineau, Quebec, Canada Arcon Recruitment Services Full time

    We are seeking an experienced Motor Service Consultant in Castlebar to join Arcon Recruitment Services.Key ResponsibilitiesProvide exceptional customer service throughout the entire booking process and vehicle return.Organize the workshop schedule for the day, liaising with the workshop controller or manager as needed.Manage the online roster for the month...

  • Customer Service Technician Support I

    4 weeks ago

    Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

    Title: Customer Support Technician Support I Department: Call Handling Service Revision Date: 12/17/2024 FLSA Status: Exempt Location: Remote U.S. or Canada Level: S1 Rate of pay: $55,000 - $65,000 CDN / $78,500 - $92, 800 USD Annually Company Overview **Responsibilities**: - Support VAR’s (Value added reseller) technical service team on Solacom...

  • Technician

    2 weeks ago

    Gatineau, Canada MOBIA Technology Innovations Full time

    Gatineau / Mont-Tremblant MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity, and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed...

  • Telecom Technician

    4 weeks ago

    Gatineau, Canada MOBIA Technology Innovations Full time

    Telecom Technician Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed...

  • Aviation Systems Technician

    2 weeks ago

    gatineau, Canada Canadian Armed Forces Full time

    Opportunity Are you interested in engineering and working hands-on with aircraft? A career in the Canadian Armed Forces (CAF) as an Aviation Systems Technician lets you handle, service and maintain CAF aircraft, ground equipment and associated support facilities. Overview Aviation Systems Technicians are responsible for maintaining aircraft aviation...

  • Aviation Systems Technician

    2 weeks ago

    gatineau, Canada Canadian Armed Forces Full time

    Opportunity Are you interested in engineering and working hands-on with aircraft? A career in the Canadian Armed Forces (CAF) as an Aviation Systems Technician lets you handle, service and maintain CAF aircraft, ground equipment and associated support facilities. Overview Aviation Systems Technicians are responsible for maintaining aircraft aviation...

  • Mobile HVAC Technician

    4 weeks ago

    Gatineau, Canada CAN ASA-Jones Lang LaSalle Real Estate Services, Inc. Full time

    This role is for the Ottawa area At JLL, our Mobile Maintenance Technicians are the backbone of our multi-client, multi-building service model. As a Mobile Maintenance Technician at JLL, you'll have the opportunity to:Showcase your diverse skills across various building typesManage your day with freedom while delivering top-notch serviceBuild lasting client...

  • Mobile HVAC Technician

    4 weeks ago

    Gatineau, Canada CAN ASA-Jones Lang LaSalle Real Estate Services, Inc. Full time

    This role is for the Ottawa area At JLL, our Mobile Maintenance Technicians are the backbone of our multi-client, multi-building service model. As a Mobile Maintenance Technician at JLL, you'll have the opportunity to: Showcase your diverse skills across various building types Manage your day with freedom while delivering top-notch service Build lasting...

  • Mobile HVAC Technician

    7 days ago

    Gatineau, Canada CAN ASA-Jones Lang LaSalle Real Estate Services, Inc. Full time

    This role is for the Ottawa area At JLL, our Mobile Maintenance Technicians are the backbone of our multi-client, multi-building service model. As a Mobile Maintenance Technician at JLL, you'll have the opportunity to:Showcase your diverse skills across various building typesManage your day with freedom while delivering top-notch serviceBuild lasting client...

  • Pharmacy Technician

    3 weeks ago

    Gatineau, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...

  • Pharmacy Technician

    4 weeks ago

    Gatineau, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...

  • Pharmacy Technician

    2 weeks ago

    Gatineau, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...

  • Refrigeration Technician

    4 weeks ago

    Gatineau, Canada Choquette CKS Full time

    **Choquette CKS** **Refrigeration Technician** **_$42 to $55 per hour _** **Who we are**: Choquette CKS, a division of Heritage Food Service Group of Canada, is one of the largest service providers for the food service industry in eastern Canada. We have over 100 years of history, and our licensed, factory-trained technicians minimize downtime and...

  • Information Systems Technician

    2 weeks ago

    Gatineau, Canada Canadian Armed Forces Full time

    Opportunity Are you a master of computer networks? Would you like to become one? Information Systems Technicians in the Canadian Armed Forces (CAF) are experts in Information Technologies (IT) who deploy, establish, administer and maintain multi-platform networking computer environments and a variety of data and voice networks. Overview Information Systems...

  • Field Service Technician-instrumentation and

    4 weeks ago

    Gatineau, Canada Process HVAC Solutions Canada Full time

    Process HVAC Solutions Canada is looking for a well-qualified Field Service resource to join a growing company as an Instrumentation and Automation Technician. **Sounds Exciting? Join us** **WHAT YOU BRING TO THE TABLE** - Ability to perform and manage point-to-point wiring checkout - Verification of proper installation of instrumentation and end devices -...

  • Technicien de Service Chantier

    2 weeks ago

    Gatineau, Canada Brandt Full time

    Relevant de notre branche Construction et foresterie d'Ottawa, Brandt est à la recherche d'un technicien de service sur le terrain pour la région de Gatineau. Ce poste est responsable de la réparation et de l’entretien de l’équipement et des accessoires de construction et de foresterie dans un atelier. Fonctions et responsabilités - Évaluer...