Managed Services Technician

6 months ago

Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

Job title: Managed Services Technician

Location: Gatineau, QC

Reports: Customer and operations support manager

Revision date: 3/29/24

Key Responsibilities:

- Install, update and maintain Antivirus Solution.
- Install, update and maintain Microsoft Patch Management.

Duties / Deliverables:

- Provide Managed services to all Solacom customers covered by these services
- You may be requested to perform work outside regular day shift schedule.
- Open service and trouble tickets on regular basis and update tickets to reflect actions taken, resolution achieved or further action required.
- Dispatch remote on-site technician if required.
- Work with customers and VARs to understand, troubleshoot and ensure problem resolution.
- Follow-up with customer to ensure customer satisfaction with resolution.
- Assessing existing systems and provide recommendations for improvement.
- Generate reports as required

Skills/Qualifications:

- Electronic Technician or Technologist Diploma/Telecommunication Technician or equivalent experience.
- 1 Years Network Operating Center or Customer Service experience.
- Willingness to work on a flexible schedule.
- Microsoft WSUS knowledge.
- Knowledge and experience of IP Networking.
- Good computer skills (Windows and Linux).
- Working knowledge of supported browsers
- Working knowledge of Microsoft Office.
- Good problem solving skills.
- Self-motivated and good judgment.
- Customer service, communication, listening and human relations skills are required in order to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member.
- Attention to detail, organizational and time management skills are essential in order to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast paced environment.
- Proven ability to work unsupervised.
- High level of professionalism and integrity.
- VoIP and Telephony experience is an asset.
- Good communication and written skills in English.
- Conversational French communication is an asset.
- Knowledge of standard equipment use in Central Office and remote sites is an asset
- May need to undergo a security background check.

**Comtech Telecommunications Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

Titre du poste : Technicien en services gérés

Lieu : Gatineau (Québec)

Relève de : Responsable du support client et des opérations

Date de révision : 3/29/24

Principales responsabilités:

- Installer, mettre à jour et maintenir la solution antivirus.
- Installez, mettez à jour et maintenez Microsoft Patch Management.

Fonctions / Livrables:

- Fournir des services gérés à tous les clients de Solacom couverts par ces services
- Il se peut qu'on vous demande d'effectuer des travaux en dehors de l'horaire normal des quarts de jour.
- Ouvrez les billets de service et d'ennui sur une base régulière et mettez à jour les billets pour refléter les actions prises, la résolution obtenue ou d'autres mesures requises.
- Dépêchez un technicien sur place à distance si nécessaire.
- Travaillez avec des clients et des VAR pour comprendre, dépanner et assurer la résolution des problèmes.
- Suivi avec le client pour assurer la satisfaction du client avec la résolution.
- Évaluer les systèmes existants et formuler des recommandations d'amélioration.
- Générer des rapports selon les besoins

Compétences/qualifications:

- Technicien en électronique ou technologue Diplômé/Technicien en télécommunications ou expérience équivalente.
- 1 an d'expérience dans le centre d'exploitation du réseau ou le service à la clientèle.
- Volonté de travailler selon un horaire flexible.
- Connaissance de Microsoft WSUS.
- Connaissance et expérience de la mise en réseau IP.
- Bonnes compétences en informatique (Windows et Linux).
- Connaissance pratique des navigateurs pris en charge
- Connaissance pratique de Microsoft Office.
- Bonnes compétences en résolution de problèmes.
- Auto-motivé et bon jugement.
- Les compétences en matière de service à la clientèle, de communication, d'écoute et de relations humaines sont nécessaires pour déterminer les besoins des clients, comprendre et relayer l'information, établir des relations positives, la confiance et la confiance et participer en tant que membre efficace de l'équipe.
- Le souci du détail, les compétences organisationnelles et de gestion du temps sont essentielles pour entrer avec précision les données, tenir des dossiers, se concentrer sur de multiples priorités et gérer des volumes d'alertes élevés dans un environnement au rythme rapide.
- Capacité prouvée de travailler sans supervision.
- Haut niveau de professionnalisme et d'inté

  • Managed Services Technician I

    3 months ago

    Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

    Job title: Managed Services Technician Department: Managed Services Reports to: Manager, Manage Services FSLA: Full-time Location: Gatineau, ON Last modified: 10/10/2024 **Company Overview**: Key Responsibilities: - Install, update and maintain Antivirus Solution. - Install, update and maintain Microsoft Patch Management. Duties / Deliverables: -...

  • Route Service Technician

    2 weeks ago

    Gatineau, Canada Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...

  • Site Technician

    3 months ago

    Gatineau, Canada Qualnet Wireless Services Inc. Full time

    Qualnet is a Canadian company dedicated to wireless telecommunication installation and maintenance. We are looking for a Site Technician ideally with experience with multiple carriers and manufacturers. The Site technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our...

  • Automotive Equipment Technician

    3 weeks ago

    Gatineau, Quebec, Canada PRINCE LOGISTIC SERVICES Full time

    We are seeking an experienced Automotive Equipment Technician to join our team at Prince Logistic Services.Job SummaryAs an Automotive Equipment Technician, you will be responsible for maintaining and repairing a variety of heavy equipment and vehicles. This is a hands-on role that requires strong technical skills and attention to detail.About the...

  • Field Service Technician Ii

    6 months ago

    Gatineau, Canada SysMind LLC Full time

    **Job Title**: Field Service Technician II **Location**: Gatineau, QC **Duration**: Full Time **Job description** - As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. - Acting as a first line response to...

  • Customer Service Technician Support I

    2 days ago

    Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

    Title: Customer Support Technician Support I Department: Call Handling Service Revision Date: 12/17/2024 FLSA Status: Exempt Location: Remote U.S. or Canada Level: S1 Rate of pay: $55,000 - $65,000 CDN / $78,500 - $92, 800 USD Annually Company Overview **Responsibilities**: - Support VAR’s (Value added reseller) technical service team on Solacom...

  • Technician

    7 months ago

    Gatineau, Canada MOBIA Technology Innovations Full time

    Gatineau / Mont-Tremblant MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity, and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed...

  • Automotive Equipment Service Technician Specialist

    3 weeks ago

    Gatineau, Quebec, Canada Servicetec.michel@hotmail Full time

    About ServicetecServicetec is a fast-growing service company that specializes in automotive equipment, including lifts, tire changers, balancers, alignment machines, and more. We are currently seeking a full-time technician who is dedicated, responsible, and motivated to join our team in the Gatineau location.Job SummaryWe are looking for a skilled...

  • Manicure and Pedicure Technician

    3 months ago

    Gatineau, Quebec, Canada beBee Professionals Full time $28,000 - $45,000

    Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to provide exceptional nail care services to our clients at beBee Professionals in Gatineau, Canada.Key Responsibilities:Deliver high-quality manicures, pedicures, and nail enhancements, ensuring client satisfaction and delivering excellent customer service.Maintain a clean and...

  • Manicure and Pedicure Technician

    3 months ago

    Gatineau, Quebec, Canada beBee Professionals Full time $28,000 - $45,000

    Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Gatineau, Canada.Key Responsibilities:Perform high-quality manicures, pedicures, and nail treatments, including gel and acrylic applications.Maintain a clean and sanitized workstation and...

  • Beauty Salon Technician

    2 months ago

    Gatineau, Quebec, Canada beBee Professionals Full time $28,000 - $45,000

    beBee Professionals is seeking a highly skilled Beauty Salon Technician to join our team in Gatineau, Canada.Job Summary:The successful candidate will provide professional manicures, pedicures, and nail enhancements to our clients, ensuring high levels of customer satisfaction and delivering exceptional customer service.Key Responsibilities:Perform a range...

  • Technician Iv

    6 months ago

    Gatineau, Canada BGIS Full time

    Who We Are SUMMARY The Building Maintenance Technician IV - CCQ Plumber is responsible for performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility. The Technician IV is also responsible for performing work in accordance with established...

  • General Repair Technician II

    2 months ago

    Gatineau, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Dental Technician

    7 months ago

    Gatineau, Canada Smile Innovations Group Full time

    **ABOUT MILIDENT** Opened in June 1995, Milident Inc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, Milident Inc. continues to offer its products and services tailored to the specific needs of its clientele. Through its...

  • Administration Technician

    3 months ago

    Gatineau, Canada CÉGEP Heritage College Full time

    COMPETITION NUMBER- C24-25-SS-13- POSITION- Administration Technician - Regular Full-time.- DEPARTMENT- Academic Services- PREDECESSOR- New position- IMMEDIATE SUPERVISOR- Kelly McMahon- TYPE OF HIRING- Regular Full-time position.- WORK SCHEDULE- 35 hours per week from Monday to Friday Schedule to be determined- WORK LOCATION- 325, boul. de la...

  • General Repair Technician II

    1 month ago

    Gatineau, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Conservation Data Management Technician

    1 month ago

    Gatineau, Canada Parks Canada Full time

    Parks Canada - Protected Areas Establishment and Conservation Directorate Gatineau (Quebec) Other satellite offices may be considered with the approval of the delegated manager. EG-04 Term nomination until March 31, 2026 $71,741 to $90,184 For further information on the organization, please visit Parks Canada **Closing date: 28 November 2024 - 23:59,...

  • Gas Technician

    7 months ago

    Gatineau, Canada Gazconfort Full time

    Job Title: Gas Technician **Responsibilities**: - Install, maintain, and repair gas lines and gas appliances - Perform routine inspections and tests to ensure the safe operation of gas systems - Troubleshoot and diagnose issues with gas equipment and systems - Follow safety protocols and guidelines to prevent accidents and ensure compliance with...

  • Gas Technician

    7 months ago

    Gatineau, Canada Gazconfort Full time

    Job Title: Gas Technician **Responsibilities**: - Install, maintain, and repair gas lines and gas appliances - Perform routine inspections and tests to ensure the safe operation of gas systems - Troubleshoot and diagnose issues with gas equipment and systems - Follow safety protocols and guidelines to prevent accidents and ensure compliance with...

  • Building Maintenance Technician Iii

    3 months ago

    Gatineau, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...