Managed Services Technician

5 months ago

Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

Job title: Managed Services Technician

Location: Gatineau, QC

Reports: Customer and operations support manager

Revision date: 3/29/24

Key Responsibilities:

- Install, update and maintain Antivirus Solution.
- Install, update and maintain Microsoft Patch Management.

Duties / Deliverables:

- Provide Managed services to all Solacom customers covered by these services
- You may be requested to perform work outside regular day shift schedule.
- Open service and trouble tickets on regular basis and update tickets to reflect actions taken, resolution achieved or further action required.
- Dispatch remote on-site technician if required.
- Work with customers and VARs to understand, troubleshoot and ensure problem resolution.
- Follow-up with customer to ensure customer satisfaction with resolution.
- Assessing existing systems and provide recommendations for improvement.
- Generate reports as required

Skills/Qualifications:

- Electronic Technician or Technologist Diploma/Telecommunication Technician or equivalent experience.
- 1 Years Network Operating Center or Customer Service experience.
- Willingness to work on a flexible schedule.
- Microsoft WSUS knowledge.
- Knowledge and experience of IP Networking.
- Good computer skills (Windows and Linux).
- Working knowledge of supported browsers
- Working knowledge of Microsoft Office.
- Good problem solving skills.
- Self-motivated and good judgment.
- Customer service, communication, listening and human relations skills are required in order to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member.
- Attention to detail, organizational and time management skills are essential in order to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast paced environment.
- Proven ability to work unsupervised.
- High level of professionalism and integrity.
- VoIP and Telephony experience is an asset.
- Good communication and written skills in English.
- Conversational French communication is an asset.
- Knowledge of standard equipment use in Central Office and remote sites is an asset
- May need to undergo a security background check.

**Comtech Telecommunications Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

Titre du poste : Technicien en services gérés

Lieu : Gatineau (Québec)

Relève de : Responsable du support client et des opérations

Date de révision : 3/29/24

Principales responsabilités:

- Installer, mettre à jour et maintenir la solution antivirus.
- Installez, mettez à jour et maintenez Microsoft Patch Management.

Fonctions / Livrables:

- Fournir des services gérés à tous les clients de Solacom couverts par ces services
- Il se peut qu'on vous demande d'effectuer des travaux en dehors de l'horaire normal des quarts de jour.
- Ouvrez les billets de service et d'ennui sur une base régulière et mettez à jour les billets pour refléter les actions prises, la résolution obtenue ou d'autres mesures requises.
- Dépêchez un technicien sur place à distance si nécessaire.
- Travaillez avec des clients et des VAR pour comprendre, dépanner et assurer la résolution des problèmes.
- Suivi avec le client pour assurer la satisfaction du client avec la résolution.
- Évaluer les systèmes existants et formuler des recommandations d'amélioration.
- Générer des rapports selon les besoins

Compétences/qualifications:

- Technicien en électronique ou technologue Diplômé/Technicien en télécommunications ou expérience équivalente.
- 1 an d'expérience dans le centre d'exploitation du réseau ou le service à la clientèle.
- Volonté de travailler selon un horaire flexible.
- Connaissance de Microsoft WSUS.
- Connaissance et expérience de la mise en réseau IP.
- Bonnes compétences en informatique (Windows et Linux).
- Connaissance pratique des navigateurs pris en charge
- Connaissance pratique de Microsoft Office.
- Bonnes compétences en résolution de problèmes.
- Auto-motivé et bon jugement.
- Les compétences en matière de service à la clientèle, de communication, d'écoute et de relations humaines sont nécessaires pour déterminer les besoins des clients, comprendre et relayer l'information, établir des relations positives, la confiance et la confiance et participer en tant que membre efficace de l'équipe.
- Le souci du détail, les compétences organisationnelles et de gestion du temps sont essentielles pour entrer avec précision les données, tenir des dossiers, se concentrer sur de multiples priorités et gérer des volumes d'alertes élevés dans un environnement au rythme rapide.
- Capacité prouvée de travailler sans supervision.
- Haut niveau de professionnalisme et d'inté

  • Telecommunication Field Service Technician

    4 weeks ago

    Gatineau, Quebec, Canada Qualnet Wireless Services Inc. Full time

    Job Title: Telecommunication Field TechnicianWe are a Canadian company dedicated to delivering exceptional cellular network services. As a Telecommunication Field Technician, you will play a vital role in ensuring the smooth operation of our network infrastructure.Key Responsibilities:Travel regularly to various sites within Ontario and Quebec, with an...

  • Telecommunication Field Service Technician

    4 weeks ago

    Gatineau, Quebec, Canada Qualnet Wireless Services Inc. Full time

    Job Title: Telecommunication Field TechnicianWe are a Canadian company dedicated to delivering exceptional cellular network services. As a Telecommunication Field Technician, you will play a vital role in ensuring the smooth operation of our network infrastructure.Key Responsibilities:Travel regularly to various sites within Ontario and Quebec, with an...

  • Managed Services Technician I

    4 weeks ago

    Gatineau, Canada COMTECH TELECOMMUNICATIONS Full time

    Job title: Managed Services Technician Department: Managed Services Reports to: Manager, Manage Services FSLA: Full-time Location: Gatineau, ON Last modified: 10/10/2024 **Company Overview**: Key Responsibilities: - Install, update and maintain Antivirus Solution. - Install, update and maintain Microsoft Patch Management. Duties / Deliverables: -...

  • Site Technician

    1 month ago

    Gatineau, Canada Qualnet Wireless Services Inc. Full time

    Qualnet is a Canadian company dedicated to wireless telecommunication installation and maintenance. We are looking for a Site Technician ideally with experience with multiple carriers and manufacturers. The Site technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our...

  • telecommunication field technician

    4 weeks ago

    gatineau, Canada Qualnet Wireless Services Inc. Full time

    We are a Canadian company dedicated to cellular networks.The Technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our offices. Under the supervision of the Project Manager, the Technician is responsible for the pro

  • telecommunication field technician

    4 weeks ago

    Gatineau, Canada Qualnet Wireless Services Inc. Full time

    We are a Canadian company dedicated to cellular networks. The Technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our offices. Under the supervision of the Project Manager, the Technician is responsible for the pr

  • telecommunication field technician

    1 month ago

    Gatineau, Canada Qualnet Wireless Services Inc. Full time

    We are a Canadian company dedicated to cellular networks. The Technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our offices. Under the supervision of the Project Manager, the Technician is responsible for the projects that are assigned to him, as per the instructions and...

  • telecommunication field technician

    1 month ago

    gatineau, Canada Qualnet Wireless Services Inc. Full time

    We are a Canadian company dedicated to cellular networks.The Technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our offices. Under the supervision of the Project Manager, the Technician is responsible for the projects that are assigned to him, as per the instructions and...

  • telecommunication field technician

    1 month ago

    gatineau, Canada Qualnet Wireless Services Inc. Full time

    We are a Canadian company dedicated to cellular networks.The Technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our offices. Under the supervision of the Project Manager, the Technician is responsible for the projects that are assigned to him, as per the instructions and...

  • telecommunication field technician

    1 month ago

    gatineau, Canada Qualnet Wireless Services Inc. Full time

    We are a Canadian company dedicated to cellular networks.The Technician will be travelling on a regular basis. Most of our sites are in Ontario and Quebec within an average distance of 100-400km from our offices. Under the supervision of the Project Manager, the Technician is responsible for the projects that are assigned to him, as per the instructions and...

  • Field Service Technician Ii

    5 months ago

    Gatineau, Canada SysMind LLC Full time

    **Job Title**: Field Service Technician II **Location**: Gatineau, QC **Duration**: Full Time **Job description** - As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. - Acting as a first line response to...

  • Technician

    5 months ago

    Gatineau, Canada MOBIA Technology Innovations Full time

    Gatineau / Mont-Tremblant MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity, and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed...

  • IT Technician

    2 months ago

    Gatineau, Canada Prosomo, Inc. Full time

    Prosomo’s experts have nearly 75 years of experience and have helped nearly 6000 clients in their careers. We specialize in business strategies and solutions and support companies in several practice areas: marketing, technology, human resources, and finance.We are looking for an IT technician to join our team. Under the supervision of the Technology...

  • Facilities Maintenance Technician

    3 weeks ago

    Gatineau, Quebec, Canada BGIS Full time

    About BGISAt BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally is dedicated to enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.Job SummaryThe General Repair Technician II is a...

  • Facilities Maintenance Technician

    3 weeks ago

    Gatineau, Quebec, Canada BGIS Full time

    About BGISAt BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally is dedicated to enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.Job SummaryThe General Repair Technician II is a...

  • Facilities Maintenance Technician

    2 weeks ago

    Gatineau, Quebec, Canada BGIS Full time

    About BGISAt BGIS, we're a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally is dedicated to enabling innovation through the services we deliver.Job SummaryThe General Repair Technician II is a mid-entry level position responsible for assisting other technicians, performing maintenance...

  • Facilities Maintenance Technician

    1 month ago

    Gatineau, Quebec, Canada BGIS Full time

    Job SummaryWe are seeking a skilled General Repair Technician II to join our team at BGIS. As a key member of our facilities maintenance team, you will be responsible for assisting other technicians, performing maintenance and repair, and routine services on non-technical facility components.Key ResponsibilitiesAssist in troubleshooting and resolving...

  • Facilities Maintenance Technician

    1 month ago

    Gatineau, Quebec, Canada BGIS Full time

    Job SummaryWe are seeking a skilled General Repair Technician II to join our team at BGIS. As a key member of our facilities maintenance team, you will be responsible for assisting other technicians, performing maintenance and repair, and routine services on non-technical facility components.Key ResponsibilitiesAssist in troubleshooting and resolving...

  • Gaming Equipment Technician

    2 months ago

    Gatineau, Quebec, Canada CASINO DU LAC-LEAMY Full time

    Casino du Lac-Leamy is seeking a skilled and dedicated Maintenance Equipment Technician to join our Operations department. In this role, you will play a vital part in ensuring the smooth operation of our casino by maintaining, repairing, and installing slot machines and electronic gaming equipment. Your Responsibilities: Provide exceptional customer...

  • Gaming Equipment Technician

    4 weeks ago

    Gatineau, Quebec, Canada CASINO DU LAC-LEAMY Full time

    Casino du Lac-Leamy is seeking a skilled and dedicated Maintenance Equipment Technician to join our Operations department. In this role, you will play a vital part in ensuring the smooth operation of our casino by maintaining, repairing, and installing slot machines and electronic gaming equipment. Your Responsibilities: Provide exceptional customer...